Technical Consulting Engineer
Company: Cisco
Location: Richardson
Posted on: May 6, 2024
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Job Description:
What You'll Do
Do you have what it takes? The Customer Experience Center at Cisco
is a team of world-class technical experts whose primary focus is
to help customers deploy and operate their networks effectively
while delivering the best possible customer experience. Cisco's
Technical Services team is aligned to multiple geographic regions
that together form one global, borderless support organization. Our
#1 focus is to help customers deploy and operate their networks
effectively, while delivering the best possible customer
experience. Revered by many as the "best networking school" in the
world, roles in the Technical Assistance Center (TAC) have a
technology runway that never ends. The breadth and diversity of
technology exposure is second to none!
Who You'll Work With
The Data Center Routing & Switching team provides third level
technical support on a global basis via phone, email, web, and
remote access for Data Center products to Cisco customers,
partners, and other TAC teams. In this role you will gain insight
on the detailed functionality of Cisco Nexus products and partner
with all distributed elements of engineering and the service chain.
With a technology runway that never ends, opportunities to develop
your depth, breadth and diversity of technology expertise are
second to none! The ideal candidate demonstrates an aptitude and
appetite for learning complex network technologies in a dynamic and
fast paced environment.
Who You Are
Should your background include any of the following experiences, or
if you possess a subset of them, we encourage you to apply for this
exciting role.
Role & Responsibilities
Desired Skills
At Cisco, each person brings their unique talents to work as a team
and make a difference.
Yes, our technology changes the way the world works, lives, plays
and learns, but our edge comes from our people.
We connect everything - people, process, data and things - and we
use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking
that adapts, learns and protects, to building Cisco Services that
accelerate businesses and business results. Our technology powers
entertainment, retail, healthcare, education and more - from Smart
Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a
culture that empowers every person to be the difference, at work
and in our communities.
Colorful hair? Don't care. Tattoos? Show off your ink. Like polka
dots? That's cool. Pop culture geek? Many of us are. Be you, with
us! #WeAreCisco
Message to applicants applying to work in the U.S. and/or
Canada:
When available, the salary range posted for this position reflects
the projected hiring range for new hire, full-time salaries in U.S.
and/or Canada locations, not including equity or benefits. For
non-sales roles the hiring ranges reflect base salary only;
employees are also eligible to receive annual bonuses. Hiring
ranges for sales positions include base and incentive compensation
target. Individual pay is determined by the candidate's hiring
location and additional factors, including but not limited to
skillset, experience, and relevant education, certifications, or
training. Applicants may not be eligible for the full salary range
based on their U.S. or Canada hiring location. The recruiter can
share more details about compensation for the role in your location
during the hiring process.
U.S. employees have access to quality medical, dental and vision
insurance, a 401(k) plan with a Cisco matching contribution, short
and long-term disability coverage, basic life insurance and
numerous wellbeing offerings. Employees receive up to twelve paid
holidays per calendar year, which includes one floating holiday,
plus a day off for their birthday. Employees accrue up to 20 days
of Paid Time Off (PTO) each year and have access to paid time away
to deal with critical or emergency issues without tapping into
their PTO. We offer additional paid time to volunteer and give back
to the community. Employees are also able to purchase company stock
through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on
top of their base salary, which is split between quota and
non-quota components. For quota-based incentive pay, Cisco
typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to
50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and
75%;
1% of incentive target for each 1% of attainment between 75% and
100%; and once performance exceeds 100% attainment, incentive rates
are at or above 1% for each 1% of attainment with no cap on
incentive compensation.
For non-quota-based sales performance elements such as strategic
sales objectives, Cisco may pay up to 125% of target. Cisco sales
plans do not have a minimum threshold of performance for sales
incentive compensation to be paid.
Keywords: Cisco, Garland , Technical Consulting Engineer, Engineering , Richardson, Texas
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