Credit & Collections Supervisor (REMOTE)
Company: Designer Brands
Posted on: June 22, 2022
General Summary Accounts receivable professional responsible for
order approvals, disputes, and collections. This position will
coach and develop associates, including cross training team members
to strengthen overall team coverage. Reports to: Mgr., Credit &
Collections Essential Duties and Responsibilities:
--- Lead and manage investigations and resolve escalated disputes
related to proof of deliveries, pricing, direct pays, returns,
shortages, invoice copies, etc.
--- Manage "high risk" accounts
--- Order approvals in both ABS and Factor
--- Maintain relationship with CIT. Review factored aging weekly to
ensure receivables are collected and disputes are handled timely.
Get involved when necessary.
--- Manage collections of non-factor accounts receivable and assist
with CIT collections to decrease costs
--- Review CIT credit withdrawals, update customer accounts and
notify customer service/sales.
--- Monitor the CIT aged trial balances to initiate credit backs,
chargebacks & resolve past due.
--- Oversee chargeback coordinator on pending chargebacks
--- Manage dispute resolution process by working with sales,
customer service & the customer.
--- Partner and collaborate with internal departments on
validation. Resolve reported escalated issues.
--- Coach and mentor team. Work with team on process review and
changes to streamline the business and capture all data needed.
--- Lead and assign cross training & coverage to credit and
collections coordinators and analyst.
--- Special projects as assigned by Manager of Credit and
Collections Required Skills:
--- Ability to communicate clearly and concisely, both orally and
--- Strong analytical and problem-solving skills
--- Highly organized with attention to detail
--- Proficiency in Microsoft Office and Excel
--- Proven ability to work as part of a team
--- Organizational and deadline-management skills
--- Work independently on assigned portfolio
--- Knowledge of the entire revenue cycle Experience:
--- 3 - 5 years experience in credit & collections or related
--- Prior wholesale/retail industry experience
--- Prior collection experience necessary Education:
--- BA or BS in Business
Keywords: Designer Brands, Garland , Credit & Collections Supervisor (REMOTE), Accounting, Auditing , Garland, Texas
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