Credit & Collections Supervisor (REMOTE)

Company: Designer Brands
Location: Garland
Posted on: June 22, 2022

Job Description:

General Summary Accounts receivable professional responsible for order approvals, disputes, and collections. This position will coach and develop associates, including cross training team members to strengthen overall team coverage. Reports to: Mgr., Credit & Collections Essential Duties and Responsibilities:
--- Lead and manage investigations and resolve escalated disputes related to proof of deliveries, pricing, direct pays, returns, shortages, invoice copies, etc.
--- Manage "high risk" accounts
--- Order approvals in both ABS and Factor
--- Maintain relationship with CIT. Review factored aging weekly to ensure receivables are collected and disputes are handled timely. Get involved when necessary.
--- Manage collections of non-factor accounts receivable and assist with CIT collections to decrease costs
--- Review CIT credit withdrawals, update customer accounts and notify customer service/sales.
--- Monitor the CIT aged trial balances to initiate credit backs, chargebacks & resolve past due.
--- Oversee chargeback coordinator on pending chargebacks
--- Manage dispute resolution process by working with sales, customer service & the customer.
--- Partner and collaborate with internal departments on validation. Resolve reported escalated issues.
--- Coach and mentor team. Work with team on process review and changes to streamline the business and capture all data needed.
--- Lead and assign cross training & coverage to credit and collections coordinators and analyst.
--- Special projects as assigned by Manager of Credit and Collections Required Skills:
--- Ability to communicate clearly and concisely, both orally and in writing
--- Strong analytical and problem-solving skills
--- Highly organized with attention to detail
--- Proficiency in Microsoft Office and Excel
--- Proven ability to work as part of a team
--- Organizational and deadline-management skills
--- Work independently on assigned portfolio
--- Knowledge of the entire revenue cycle Experience:
--- 3 - 5 years experience in credit & collections or related field
--- Prior wholesale/retail industry experience
--- Prior collection experience necessary Education:
--- BA or BS in Business

Keywords: Designer Brands, Garland , Credit & Collections Supervisor (REMOTE), Accounting, Auditing , Garland, Texas