Hotel Pbx Operator

Company: Le Méridien Dallas by the Galleria
Location: Dallas
Posted on: February 16, 2026

Job Description:

Job Description Job Description The Le Meriden Dallas near the Galleria is hiring a full-time PBX Operator. The Hotel PBX Operator acts as the central communication hub, managing high-volume incoming, outgoing, and internal calls with speed and professionalism. Key responsibilities include routing guest calls, taking messages, managing wake-up calls, providing hotel information, and handling emergency procedures while ensuring exceptional customer service. Responsibilities: Call Management: Efficiently answer, transfer, and direct calls to appropriate departments or guest rooms, often using a multi-line switchboard. Guest Service: Act as the "At Your Service" liaison, responding to guest questions, requests, and concerns via phone, email, or text. Wake-up Calls: Schedule and execute guest wake-up calls, ensuring follow-up if calls are not answered. Emergency Handling: Immediately manage emergency situations, such as fire alarms or medical crises, following established hotel protocols. Administrative Tasks: Document guest requests in logs, update the Reader Board with daily activities, and manage paging systems. Communication: Maintain professional telephone etiquette, ensuring clear communication at all times. Qualifications: Communication Skills: Strong verbal and written communication, with a clear, friendly, and professional voice. Multitasking: Ability to handle high-volume calls and manage multiple systems simultaneously. Technical Proficiency: Knowledge of PBX systems, computer systems, and Microsoft Office, particularly in logging data. Flexibility: Availability to work shifts, including nights, weekends, and holidays. Customer Focus: A courteous, patient, and problem-solving attitude. About Company From the chic, mid-century, modern décor adorning our hotel to the eclectic dining options, Le Méridien Dallas by the Galleria is an oasis for destination shoppers and business travelers alike. Our North Dallas hotel is located steps from the upscale shops of the Galleria Dallas, as well as a wealth of local corporate headquarters.

Keywords: Le Méridien Dallas by the Galleria, Garland , Hotel Pbx Operator, Customer Service & Call Center , Dallas, Texas