Service Advisor
Company: Southern Tire Mart at Pilot LLC
Location: Alvarado
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Key Responsibilities: Greet
customers and assess their service needs in a professional and
courteous manner. Prepare and maintain accurate repair and service
orders in the system. Communicate repair recommendations,
timelines, and costs to customers. Provide updates on repair status
and notify customers when work is complete. Work closely with
service technicians to ensure accurate job details and efficient
workflow. Review completed work orders for accuracy after
invoicing. Assist with warranty claims, billing, and documentation.
Ensure customer satisfaction by addressing questions, concerns, and
follow-up needs. Maintain knowledge of products, services, and
promotions to better serve customers. Keep the service counter area
clean, professional, and organized. Skills / Education /
Requirements: High school diploma or GED required; some college or
technical training preferred. Must be at least 18 years of age and
pass a pre-employment drug screen. Prior experience as a service
advisor, service writer, or customer service representative
preferred. Knowledge of automotive or commercial tire/mechanical
services is a plus. Strong organizational skills and attention to
detail. Excellent communication skills (both verbal and written).
Ability to multitask and work effectively in a fast-paced
environment. Proficiency in Microsoft Office and ability to learn
company systems. Benefits: 401(k) with Company Match Health
Insurance Dental, Vision, and Life Insurance Paid Time Off Paid
On-the-Job Training Career Advancement Opportunities Why Join
Southern Tire Mart? 1 Commercial Tire Dealer in the U.S. since 2008
1 Truck Retreader in North America since 2007 1 North America
Commercial Tire Dealer since 2012 Family-owned company committed to
service excellence, safety, and employee growth
Keywords: Southern Tire Mart at Pilot LLC, Garland , Service Advisor, Customer Service & Call Center , Alvarado, Texas
