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Applications Engineer

Company: Independent Financial
Location: Garland
Posted on: January 13, 2022

Job Description:

The Applications Engineer position will support various business units in application installation, configuration, and administration; writing of policy and procedures; and project management for enhancements, releases, and process improvements. The Applications Engineer helps identify and resolve system and process problems; analyzes business requirements; designs application workflows for optimization and efficiency; and recommends controls and protocols. This position also researches technical solutions and make advisements based on business needs, costs, implementation complexity, and more.Responsibilities:

  • Interact with IT, business units, and vendors to implement and troubleshoot system or application issues, enhancements, fixes, and releases for business applications.
  • Perform analysis, research, and take corrective action as needed to resolve application related incidents, requests, problems, and escalations
  • Monitor systems, admin consoles, logs and reports for applications, looking for coverage, consistency, status, errors and exceptions.
  • Determine operational objectives through management direction, studying business functions, gathering information, and understanding and evaluating outcomes expected.
  • Ensure all system and application documentation is complete, accurate and current, to include items such as user documentation and training materials, IT procedures and support docs, and related policies.
  • Work closely with management to monitor and adjust priorities and workflow. Keep team updated on problems observed or encountered, with specific interest to as they relate to customer service, due dates, security, and system/application availability.
  • Project management for new and existing application installations/changes.Qualifications:Education Requirements
    • High School Diploma or GED and
    • 7 years related work experienceOR
      • BS or Associates Degree in Technology or related field and
      • 5 years related work experienceLicenses and Certifications
        • Industry certifications from a variety of systems and applications vendors strongly preferred. (ITIL, CompTIA, Microsoft)Knowledge/ Skills/ Abilities
          • Solid technical knowledge of, and experience technically supporting vendor-supplied line-of-business applications in a Citrix/Windows networked production environment.
          • Prior Banking industry experience is a plus, especially as it pertains to line-of-business application usage and/or customer service.
          • Experience supporting Core banking systems and related banking software/applications, preferably the Jack Henry suite of products.
          • Experience managing small to medium size projects that include multiple departments.
          • Experience in maintaining compliance in a regulated industry.
          • Ability to work with little direction and produce timely results.
          • Excellent verbal and written communication skills.
          • Strong problem solving and analytical skills. High attention to detail.
          • Belief in providing exceptional customer service and possessing the skills required to do so.
          • Organized, high flexibility, comfortable in a high-pressure environment.
          • Ability to interact effectively with all levels of the organization, and understand the needs of customers that may be unable to express their requirements in purely technical terminology.
          • Ability to work independently and a willingness to be a team player and contribute to the overall success of the department and company.
          • Ability to work nights and weekends for maintenance windows of systems when requiredJob Details:Regular

Keywords: Independent Financial, Garland , Applications Engineer, Engineering , Garland, Texas

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