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Application Engineer

Company: Springbokit
Location: Garland
Posted on: January 13, 2022

Job Description:

SpringbokIT is seeking an Application Engineer to leverage their top-notch problem-solving skills and curate an outstanding customer journey for a one of the fastest growing startups. You will serve as a critical team member by facilitating platform integrations; providing technical consultation about their tools; and engineering scalable, sustainable solutions throughout the entire customer journey.
Responsibilities: Analyze customer issues with deep understanding of all logs and data Call API over tools like Postman to execute in system operations over API Collaborate with Customer Success to analyze customer needs Provide insight into customer data via our export tools or queries Help customers to connect to our Open API and plan scenarios to aid them as they work through their own integrations Build integration workflows in Zapier Monitor production metrics and provide analysis and reaction plans for errors/failures Analyze issues with infrastructure and communicate with 3rd party service providers Coordinate resolution of infrastructure issues Re-scale cloud components and work to ensure platform scalability
Requirements: Fluent in some query languages like SQL, Kusto, or others Understands how REST APIs work Familiarity with Zapier integrations (or similar tool) Experienced with logs analysis and able to triage issues to the right person for solutions Experienced with how mobile and web apps communicate with the server Basic knowledge of HTTP protocols Basic knowledge about how web browsers work Basic knowledge about how mobile apps work in both the Google and iOS ecosystems
Bonuses: Knowing any programming language Ability to use tools such as Postman Inventive in developing workaround solutions for customers Experienced in monitoring cloud solutions like in AWS, Azure or Google cloud console Knowledgeable about metrics gathered by IT systems Able to create your own alert rules in monitoring to proactively react on infrastructure issuesby Jobble

Keywords: Springbokit, Garland , Application Engineer, Engineering , Garland, Texas

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