Account Manager

Company: Superclean Service Company, Inc.
Location: Garland
Posted on: February 23, 2021

Job Description:

For 40 years, Superclean has provided industry-leading cleaning services to our partners in chain retail, restaurant, and commercial facilities across the United States and Canada. Our focus on proactive quality control, customer relationships, field management, training, and rapid reaction to problems when they do occur has earned us a strong reputation for reliability in our industry.Customer Service Account Manager key responsibilities include but are not limited to:* Engage with clients, understand their needs, and become exceptionally familiar with their service, Service Level Agreement, locations, culture, and the key members of their client's Facilities Management team.* Develop long-term relationships with client's key management through regular communication and reporting.* Receive calls/emails from clients and respond to requests, schedule requested services, and provide timely answers or solutions.* Act as a liaison between clients and internal teams to ensure the timely and successful delivery of scope of work and financial solutions according to customer needs.* Identify and provide recommendations regarding service coordination, service delivery and internal practices and processes* Responsible for cultivating relationships with contractors and providing timely notification and action of contractor corrective action* Point of contact to verify and audit billing of client and payment of contractors* Learn and utilize internal software specific to our industry to enable you to execute work on time and within budget, and to oversee your team's productivity and on-going training, ensuring data input accuracy and timeliness.* Engage with emergency service or service issues and manage the resolution until completion and client satisfaction.* Participate in the weekly on-call rotation, handling after-hours emergencies.RequirementsThe successful candidate will possess:* Experience in delivering client-focused solutions based on customer needs* A strong background in customer service and dispute resolution.* Public speaking experience.* Strong interpersonal skills.* Excellent organizational and time management skills.* Ability to multitask and meet deadlines.* Strong written and verbal communication skills.* Strong computer skills; Microsoft Excel, Word & Outlook.* Energetic and maintain a positive attitude.* Polished and professional demeanor.COVID-19 considerations:To keep our employees safe, we have implemented a temporary remote policy that will apply to this position. After 3-weeks of onsite training with social distancing guidelines, this role will work from home until it's determined offices are safe to reopen.

Keywords: Superclean Service Company, Inc., Garland , Account Manager, Executive , Garland, Texas