Reservation Manager - Hotel

Company: Carver-Olson Hospitality Search
Location: Garland
Posted on: April 8, 2021

Job Description:

Job Summary The Reservations Manager/Supervisor plays a leading role in generating revenue for the hotel. Some of your daily tasks will involve following sales strategies, listening and communicating effectively with a wide range of callers, closing sales, and inputting detailed information into the property management system. Our Reservations Team needs to be available to work on different shifts designed to cover the Reservation Center between 7am and 10 pm, seven days a week.
KEY RESPONSIBILITIES

• Process all reservation requests, changes and cancellations received by phone, fax, email, and through corporate reservations center or travel agencies.
• Ensures that the hotel(s) sales strategies are effectively implemented in the reservation system and the inventory system.
• Maximize rate for all reservations and use up-selling techniques.
• Maintain current knowledge of all hotels & outlets offerings and hours of operation.
• Access guest history records and maintain accurate information.
• Collaborate with Operation Department to manage all guest issues and ensure response to all queries and monitor flow of dining rooms and recommend ways to increase revenue.
• Supervise efficient working of reservation agents and provide training to resolve all issues and provide training to new and current employees to maintain all everyday schedule.
• Maintain and process time logs/PTO for all payroll.
• Support groups and events team as required, ensuring a timely service and optimum satisfaction.
• Assist with other tasks provided by GM or Revenue Manager.
  KEY SKILLS REQUIRED
  • Boutique/Luxury Hotel Experience
  • Excellent written and verbal communication skills
  • Ability to effectively engage individuals over the phone.
  • Organized and detail oriented with the ability to be flexible.
  • Must possess the ability to handle stressful situations in a calm, professional manner.
  • Available to work a varied schedule that will include evenings and weekends.
  • Operate with passion, respect, integrity, dedication, and empowerment to all internal and external guests.

Keywords: Carver-Olson Hospitality Search, Garland , Reservation Manager - Hotel, Executive , Garland, Texas