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Team Account Manager - Remote

Company: Inside Real Estate
Location: Garland
Posted on: November 22, 2021

Job Description:

Description

Inside Real Estate is a fast-growing, profitable, privately-held company and a technology leader in the real estate industry. In an industry where fluctuation is often the norm, we don't merely adapt. We create. We innovate. We lead. We discover solutions to new challenges and make something remarkable. We are on a mission to simplify workflows for Real Estate companies around the country, and we want you to be part of our team.

The Team Account Manager is responsible for the success of their book of business with our Team Accounts. Your mission is to help customers grow by driving value and providing creative solutions to their business problems using our strong portfolio of products and services. Success is measured by specific key performance indicators such as client adoption, engagement, growth and retention individually and as a department.

Requirements

Primary Responsibilities:
Consistently achieve quarterly growth and retention goals
Own overall relationship with the customer post-sale
Drive adoption and Engagement through consulting and strategizing with your clients
Analyze client use-cases and recommend best practices to optimize product usage, adoption, and ROI
Ability to manage and prioritize customer requests as well as internal responsibilities to meet KPI's
Work with onboarding managers and implementation to ensure a seamless transition into live status.
Effectively manage a high volume of inbound customer requests, align them with internal resources, and anticipate their business needs.
Identify challenges and engage in proactive client meetings to positively impact customer loyalty and to align business goals
Work collaboratively with internal and external stakeholders
Fair Housing Standards Training is required and will be administered for this position

Qualifications & Skills
2-3 years of experience in leading customer-facing organizations in account management, technical support, training, sales, or customer service
Ability to manage complex issues and coordinate solutions across multiple business channels
Passionate about customer success and thrives in a fast-paced environment
Proactive, well-organized, and strong attention to detail
Persistent, resilient, persuasive, and able to tackle difficult situations head-on
Demonstrated desire for continuous learning and improvement
Relevant Bachelor's degree; preference for Business Administration or related degrees
Ability to present to clients peers and superiors
Excellent written and verbal communication
Knowledge of the Real Estate industry
Critical thinking and problem solving
Strong team player
Negotiation skills
Coachable

Benefits

Benefits
Potential for growth
Exciting/energetic work environment and fun, creative culture
Health insurance, Dental, Vision, Life, and 401k benefits
Paid Holidays and Paid Time Off

Eeo

We believe that the unique contributions of all Insiders is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Covid-19

If you are hired, and your position demands business travel &/or meeting/working at an office location, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. Please do not reveal any information about your vaccination status at this time.

Keywords: Inside Real Estate, Garland , Team Account Manager - Remote, Executive , Garland, Texas

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