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Director of Technical Operations (Remote)

Company: Daxko
Location: Garland
Posted on: November 22, 2021

Job Description:

Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

Job Description

As a Director of Technical Operations (TechOps) , you will lead and coordinate all systems and service needs across the product under your watch. You will be responsible for translating TechOps strategy into tactical priorities and daily operations. You will assess operational capabilities and performance to ensure the delivery of quality products and services on time to all customers internal and external. You must excel at supporting Daxko's daily operations and develop a strategic systems IT roadmap.

This position reports to the Vice President of Technical Operations.

What you'll be responsible for...
Managing 10+ leaders and individual contributors ongoing performance and engagement
Building and sustaining a culture of collaboration and teamwork in order to maintain a flow of information between key leadership and teams
Chief communicator- cascading regular communications
Assessing where gaps exist and develop skill sets
Reviewing processes and make adjustments to improve team efficiency
Prioritizing team members' schedules by establishing meeting norms
Serving as a representative on Daxko market councils: collaborating with leaders of engineering and product to assure company alignment
Responsible for defining team roadmaps
Overseeing progress in achieving operational/production goals and objectives, especially with respect to quality, cost, and customer service
Anticipating needs and initiates development and implementation of new technology and approaches
Providing strategic direction for operations utilizing these new approaches
Uptime, data accuracy, and integrity
Collaborating with compliance team to ensure operations are in full compliance with all company and regulatory requirements
Providing strategic leadership for Daxko's production infrastructure
Budget Responsibilities: Ensuring fiscal responsibility for production hosting and software licensing needs. Seeking cost-cutting opportunities for the department.
Qualifications
Ten (10+) years of relevant experience
Proven team leadership experience of a team of people
Experience leading Cloud (AWS, Azure) or traditional datacenter teams
Experience making data-driven decisions for teams and infrastructure
Strong technical operations background
Passion for continuous improvement in Daxko's technical operations
Strategic Manager and Organizer
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to function well in a high-paced and, at times, stressful environment
Bachelor's Degree in Computer Engineering or similar field or relevant work experience

Bonus Points For
Bachelor's Degree in Computer Engineering or similar field
Thirteen (13+) years of relevant experience
Background as Site Reliability or System Engineer
Experience with distributed systems concepts and design

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

Some Of Our Favorites Include

We truly care for our team members, and this is reflected through our offices, benefits, and great perks.
Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
1-month paid sabbatical every 5 years
Casual work environments

Keywords: Daxko, Garland , Director of Technical Operations (Remote), Executive , Garland, Texas

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