Partner Alliance Manager - Remote

Company: Medable, Inc
Location: Garland
Posted on: January 13, 2022

Job Description:

Company Description

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Job Description

Responsibilities

• The Partner Alliance Manager is responsible for driving strategic partner growth
• Partner with Medable clients to understand their needs/gaps and market trends, and marry that with current product capability (or identifying key unmet market needs), and then designing and executing pilots or proofs-of-concept
• Build deep relationships with Medable's partners and, leading to growth of business and high customer satisfaction scores
• Contribute to the creation and development of Medable's training and certification programs in Medable Academy
• Drive clients to maintain high engagement in, leading to increased enrollment and certifications for each organization
• Contribute to development of KPIs to proactively assess and manage team and company performance, and optimizes areas of responsibility for highest quality and efficiency
• For assigned customers/accounts attend steering committees to represent the enablement/partnership appropriately, ensuring that there is visibility for senior leaders of progress as well as risks/issues in order to mitigate and drive successful adoption.
• When necessary, drive the identification of technical requirements for new products/features/custom solutions, and provide appropriate leadership/oversight to ensure customer success.
• Oversee and lead a cross-functional team to flawlessly deliver all commitments and obligations to clients on time and on budget
• Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or guiding them to a solution
• Effectively oversee and manage the relationship with customer(s) across all areas of Medable's Enablement delivery work with them
• Work on complex issues where analysis of situations or data requires in depth knowledge of Medable and Medable's products and services
• Participates and leads development of methods, techniques, SOPs, and evaluation criteria for delivery of Enablement activities to clients, including training, governance, milestones, project plans, etc
• Work with sales to help close enterprise sales opportunities and establish project timelines
• Develop strong and lasting relationships with all levels of the customer's organization
• Identify process improvements to support efficiency and reduce efforts required to fulfill customer needs
• Lead, motivate, and coordinate teams and direct reports. Coach/mentor team members and direct reports as appropriate.
• Team collaboration skills are deep and across all Medable teams and divisions
• Visible and vocal leader for Medable, in Customer Success, across the entire company, and in front of all customer
• Participates in the development of customer support methods, techniques, processes and programs
• Support customers with planning and identifying best ways to utilize software
• Establishes strategic plans and objectives
• Makes decisions on administrative or operational matters and ensures effective achievement of objectives
• Works on complex issues where analysis of situations and or data is required
• Proactively educates self on successful methodologies for building team culture and growing colleagues
• Other duties as assigned
  Experience
  
  Qualifications
  
  • Minimum of 6 years of direct experience in building and managing client relationships and partnerships
  • 2+ years of clinical trial or healthcare industry experience, or equivalent
  • Demonstrated experience in managing parallel complex projects and competing priorities
  • Strong interpersonal and leadership skills and ability to work cross departmentally
  • Deep understanding of industry and competitive landscape
  • Proven leader in strategic oversight and process improvement
  • Experience leading large cross-functional delivery teams
  • Excellent project management skills
  • Strategic thinker with sophisticated communication and presentation skills
  • Knowledge of clinical trial software solutions
  • Demonstrated ability to work in areas outside of usual comfort zone and get things done quickly
  • Demonstrated excellence with communication in any and all situations and circumstances
  • Manage complex and competing priorities
  • Strong interpersonal skills and leadership
  • Excellent communicators both orally and in writing
  • Ability to communicate with all levels of an organization effectively
  • Proven leader in strategic oversight and process improvement
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn software programs
    Additional Information
    
    Required Education:
    
    Bachelor's degree in health care or related field or a combination of education and experience
    
    Preferred Education/Certifications:
    
    Master's degree in Computer Science or health-related degree
    
    Project Management Professional
    
    All your information will be kept confidential according to EEO guidelines.
    
    Software:
    
    Microsoft Office, Google Suite and Smartsheets
    
    Travel:
    
    As required
    
    Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    
    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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