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Senior Account Manager, FlooringStores United(Remote)

Company: Broadlume
Location: Garland
Posted on: January 15, 2022

Job Description:


Broadlume is one of the fastest-growing companies in the $70+ billion/year flooring industry. Our team is passionate about empowering independent flooring retailers with the technology and products they need to compete with the big box stores.

We're looking for a Senior Account Manager to oversee and manage the relationships with our priority dealers who are enrolled in Broadlume's flagship program, FlooringStores United.

In addition to relationship building, in this role, you'll be focused on delivering the value of our products and services. You will facilitate business reviews that are centered around performance and strategy, crafted to support propelling your customer's business forward.

You will also work cross-functionally with our Enterprise, Product, Support, Website, and Paid Media teams to ensure project timelines are met, milestones are achieved, and a world-class customer experience is provided to our clients.


  • Manage, retain and accelerate the growth of customers who are enrolled in the FlooringStores united program through highly proactive client engagement.
  • Strategically lead new client kick-off meetings which include understanding client goals, aligning on strategy, determining metrics for measuring success, and building a collaborative relationship with clients
  • Schedule regular meetings with clients to understand their goals, review campaign performance, identify opportunities for growth
  • Proactively find trends across client accounts in order to identify opportunities, address problems ahead of time, and avoid recurring issues
  • Collaborate closely with our Enterprise team to provide customer feedback about the FSU program to support ongoing customer satisfaction and program success.
  • Achieve customer retention and sales quotas

    • 3+ years of experience in the SEM (Search Engine Marketing) / PPC (Pay Per Click) or Social Advertising (Facebook) strategies and experience of measuring the success of such campaigns required
    • You have at least 3+ years in a client-facing role. You are skilled at building lasting relationships with your clients.
    • You have excellent communication and organization skills. You are a self-motivation individual and can work under pressure.
    • You obsess over details. You understand that little things matter. You bring attention to areas for improvement and always put the finishing touches on your work.
    • You excel at written and verbal communication. You have exceptional written communication skills and know-how to make complex topics seem simple when explaining things out loud.
    • You are goal-driven and self-motivated. You are are results-oriented team player with a passion for learning and that puts in the extra effort to exceed expectations.
    • Knowledge about the Flooring industry is a plus!

      • Health Care Plan (Medical, Dental & Vision)
      • Retirement Plan (401k, 4% match)
      • Life Insurance
      • Unlimited Paid Time Off
      • Family Leave
      • Short Term & Long Term Disability
      • Work From Home and Remote Office Allowance
      • Internet and Phone Allowance (for applicable roles)
      • Wellness & Lifestyle Perks

        Who We Are:

        Our mission at Broadlume is pretty simple: simplify the complicated world of digital marketing for the flooring industry. The opportunity is massive, and we have the team to execute the vision---except, well, for you.

        At Broadlume, we are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email us at and let us know the nature of your request and your contact information.

        Broadlume is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Keywords: Broadlume, Garland , Senior Account Manager, FlooringStores United(Remote), Executive , Garland, Texas

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