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Manager, Data Analytics OmniChannel Investigations

Company: GameStop
Location: Garland
Posted on: January 16, 2022

Job Description:


*This position can be based in any major US city, DFW area preferred. ---

The Manager of Data Analytics Administration is responsible for contributing to the reduction of company losses through data mining, analysis, and reporting refinement. The Manager must have a deep familiarity in Salesforce and will work closely with the ThinkLP team and internal stakeholders to develop best in class exception-based reporting and business intelligence.
Part of the OmniChannel Investigations team, the Manager of Data Analytics will help provide actionable information to the Loss Prevention department to effectively reduce all forms of theft, fraud, and inventory losses. The Manager will lead collaborative efforts to develop new and effective ThinkLP reporting and provide training to team members to meet the needs of the organization. Associates in this position may interact with a supervisor as needed. Most activities are completed without a supervisor's advance approval.

Keen understanding of retail inventory control, loss prevention, finance, and eCommerce
Excellent working relationships with internal business partners
Energetic champion who can translate business process requirements into a semi-technical solution
Deep familiarity with and desire to learn Salesforce and software technology
Organized, detail-oriented, forward thinking, and pro-active communicator
Understanding of databases and data systems to extract value from the reporting and analytics capabilities
Excellent Quality Assurance type mindset that understands downstream implications and testing required for changes made to the configuration of your system
Primary point of contact and works closely with the ThinkLP team and internal stakeholders in the configuration and improvement of the platform
Understands the data entry, data management, and data reporting functions of ThinkLP.
Refinement of case, audit and other data entry forms including required fields and field data validation rules to ensure we're collecting the right data.
Create workflow processes including email notification message rules and approval processes.
An expert at creating new reports and dashboards and work with team members on new reporting requirements.
Sets project priorities and manage ThinkLP resources as required for the scope of our projects.
Helps create and maintain security profiles and other security settings to maintain your information security policies.
Provide internal technical support for questions raised about the platform and help users who need assistance.
Source and import data from other systems as required to maintain a common data system for our department.
Stays up to date on new features and functionality and decide how they may or may not be utilized internally to provide greater value to our organization.
Train internal team members on new reporting and platform changes.
Enhance current LP Department data mining to meet the needs of the LP Department and organization.
Participate in investigation projects: review and understand shrink, returns and financial data; identify effective data analysis of omnichannel sales and loss trends in the retail industry.
Participate in collaborative research efforts into high shrink markets and categories to identify potential theft or fraud and inventory losses at local, regional, and global levels. Make data analysis recommendations that support the LP Department's strategic goals.

Authenticity - Gaining other people's trust by demonstrating honesty, behaving consistently and acting in accordance with moral, ethical, professional and organizational guidelines.
Building Functional Partnerships - Identifying opportunities and taking action to build functional relationships between one's own area and other areas, teams, departments, units or organizations, both external and internal, to help achieve business goals.
Coaching - Provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
Navigating Complexity - Proactively and quickly making sense of complex issues; responding effectively to complex and ambiguous situations; communicating complicated information simply.
Emotional Intelligence - Leveraging high levels of self-awareness, self-management, social awareness and relationship management, capacity to manage behavior, navigate social complexities and make personal decisions to achieve positive results.
Influential Leadership- Persuading others to take action that will advance shared interests and business goals

Bachelor's degree in data science, statistics, math, or a related field from an accredited program required
At least 5 years of related IT, inventory, or finance required - experience in retail environment preferred
Ability to work extended hours, including nights, weekends and holidays during peak seasons and for special projects
Proficient ability to communicate effectively with others using spoken and written English
Expert relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
Proficient knowledge of Windows-based computers and Microsoft Office programs; specifically, Excel, Outlook and Word
Demonstrated capacity for gathering/scrutinizing data to identify issues, opportunities, patterns, and sustainable business solutions
Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities to meet deadlines in an environment with overlapping and potentially conflicting priorities

Keywords: GameStop, Garland , Manager, Data Analytics OmniChannel Investigations, Executive , Garland, Texas

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