Business Program/Project Management Lead
Posted on: May 12, 2022
Purpose of Job We are seeking a talented Program/Project
Management Lead for any of our San Antonio, TX, Plano, TX, &
Phoenix, AZ USAA locations. We are looking for our candidates to be
within 60 miles of either of these locations with expectations of a
hybrid work schedule. There is a possibility for a remote work
environment if the candidate is not within the 60 mile radius of
those USAA locations.
Facilitates and leads the execution and delivery of moderately to
highly complex non-IT work efforts intended to accomplish business
goals and objectives within prescribed timeframes and budgets.
Demonstrates an expert understanding of how activities contribute
to the achievement of strategic business goals and operational
objectives. Collaborates with key stakeholders, vendors and
project/program teams to identify mutually beneficial outcomes for
competing priorities and negotiate timelines to ensure objectives
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their famili es.
This singular mission requires a dedication to innovative thinking
at every level.
About USAA IT
Our most meaningful qualification isn't technical, it's human.
Here, we don't just sit in front of a screen. We stand behind our
13 million members who rely on us every day. We're proud of USAA's
strong history -- and we're even more passionate about our future.
That's why we have a team of supportive and collaborative
hardworking technology professionals focused on doing more for our
members. And why we' re continuing to add innovative problem
solvers to our team. With us, you'll find exciting challenges that
inspire you to continue learning and growing.
Identifies and manages existing and emerging risks that stem from
business activities and the job role.
Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and
procedures for business activities.
Drives implementation of moderately to highly complex work
typically requiring confidentiality and enterprise-level visibility
to achieve strategic business goals and operational objectives.
Works closely with cross-functional teams and resources to achieve
program and milestones within established timeframes.
Manages risk by using established risk management practices to
address execution challenges associated with quality, schedule and
costs, in adherence with risk management framework.
Accountable for planning, directing and coordinating activities for
moderately complex and work efforts to accomplish goals and
objectives within a specified timeframe, scope and budget.
Ensures consistent visibility for teams by monitoring and reporting
business objectives, work efforts achievements, and key
Communicates with work efforts stakeholders and executive/senior
management and provides insight on issues through root cause
Facilitates collaboration on creative alternatives to project
challenges with subject matter experts.
Removes obstacles and impediments to ensure business and
operational objectives are met.
Develops, tracks and oversees project budgets that may include
necessary capital expenditures, operational expenses, and labor
Manages ambiguity and consistently seeks to drive clarity amongst
Ensures compliance with company and regulatory policies and
Defines the control and the overall delivery of the work efforts to
meet the goals, objectives and success criteria.
Establishes overall cadence for communication with impacted
stakeholders, and provides framework for underlying work efforts(s)
Identifies and determines interdependencies of work within a work
Participates in work effort closure activities to determine benefit
/ business impact realization to include retrospective
Proactively manages risk by using work efforts management practices
to address execution challenges associated with quality, schedule
and cost and supports escalation to resolve.
Adheres to EPMO processes, procedures, controls, standards, tools
and templates (as required).
Drives adoption and challenges standards. Leads subject matter
Drives the adoption and sustainment of changes within the
organization in compliance with USAA's Change Management
Bachelor's degree; OR 4 years of related experience (in addition to
the minimum years of experience required) may be substituted in
lieu of degree.
8 years of relevant experience in project or program management,
including planning, tracking and delivery.
Expert knowledge of project management tools and methodologies.
Experience on project and program management and execution
experience delivering complex work efforts working with recognized
program and/or project methodologies (i.e. Waterfall and
Collaboration skills in a matrixed environment including providing
consultative guidance to help solve enterprise level issues.
Extensive experience leading complex projects with significant
number of deliverables including information technology and
dependencies across organization; working within defined scope and
budgets with aggressive timelines.
Extensive understanding of risk management policies and
When you apply for this position, you will be required to answer
some in itial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not be able to change your responses.
Demonstrated experience identifying problems, gaining leadership
alignment on desired targets, performing analytical reasoning to
identify a solution, critically evaluating courses of action, and
following-thru on resolution plans
Ability to influence business leaders and communicate strategic
Strong verbal/written communication and change management
experience resulting in buy-in and clear ownership from senior
executives to individual contributors for delivery of desired
Strong ability to drive internal initiatives and ensure progress on
priority workstreams, building shared goals, objectives, and
milestones and deliverables both within and across
Manage strategy discussions and facilitate efforts to set vision,
long-term thinking and objectives for the organization
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
USAA has an effective method for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market
position. The salary range for this skill is: $117,600.00 -
$211,700.00. Employees may be eligible for pay incentives based on
overall corporate and individual performance or at the discretion
of the USAA Board of Directors.
Geographic pay differential is additional pay p rovided to eligible
employees working in locations where market pay levels are above
the national average.
Shift premium : will be addressed on an individual - basis for
applicable roles that are consistently scheduled for non - core
At USAA o ur employees enjoy best - in - class benefits to support
their physical, financial, and emotional wellness. These benefits
include comprehensive medical, dental and vision plans, 401(k),
pension, life insurance, parental benefits, adoption assistance,
paid tim e off program with paid holidays plus 16 paid volunteer
hours, and various wellness programs. Additionally, our career path
planning and continuing education assists employees with their
Please click on the link below for more details.
USAA Total Rewards
Relocation assistance is Not Available for this position.
Keywords: USAA, Garland , Business Program/Project Management Lead, Executive , Sachse, Texas
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