Client Operations Director - Dubbing/Subtitling - HYBRID REMOTE

Company: CyberCoders
Location: Garland
Posted on: June 23, 2022

Job Description:

Job Title: Client Operations Director

Location: Hybrid Remote in Los Angeles - 2-3 days on-site

Salary: $95-110K+ DOE

Requirements: Media Localization/Post-Production Industry (Streaming, VOD, OTT), Dubbing/Subtitling/Captioning, Client Facing/Customer Service, People Leadership

The leading localization service provider, with US offices in Los Angeles and Burbank, we are a trusted partner to the world's most recognized entertainment studios, streaming platforms, and creators. Our end-to-end localization services include dubbing, subtitling, access services to media management, transformation, and distribution services in over 100 languages for all content distribution platforms.

We are rapidly growing and are continuing to add talented individuals to our organization. If you have a strong background in the localization space as it relates to the role, let's chat!

What You Will Be Doing

Leading a team of Client Managers, Title Managers/Account Reps, and similar, you will ensure clients' localization needs are met with the highest level of customer service. The Client Operations Director reports to the VP of Client Ops and will play an active role in coaching and educating team members, understanding the revenue associated with their clients, and will work with leadership to determine monthly projections, business development, and gross margin analysis.

• Provide high-level oversight of client projects from bidding to completion
• Coordinate, delegate, and assign work to various departments and team members
• Understand and advocate for client needs and priorities
• Track project schedules and key dates
• Meet with team managers regularly to discuss new/ongoing projects, team capacity, training needs, and other operational issues
• Direct/Coach Client Ops teams in customer service, localization methods/protocols
• Create/maintain training materials and documentation
• Build and leverage strong relationships with executive-level customer contacts
• Advise sales team on pricing and workflows for quotes for new work
• Onboard clients into internal systems
• Review productivity and gross margin analysis with leadership
  What You Need for this Position
  
  Qualifications
  
  • Extensive Media Localization and Post-Production industry experience
  • Dubbing, Subtitling, Captioning, or similar knowledge/expertise
  • People leadership in Client Operations, Account Management, Project Management, or similar
  • Fluency in multiple languages a plus
    What's In It for You
    
    • Competitive Compensation (95-110K+ DOE)
    • Bonus eligible, Profit-Sharing
    • Comprehensive Benefits
    • 401K with match
    • Hybrid Remote setup
      So, if you are a Client Operations Director or similar with experience, please apply today!
      
      Email Your Resume In Word To
      
      Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
      
      Tim.Sugrue@CyberCoders.com
      
      • Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : TS2-1690601 -- in the email subject line for your application to be considered.***
        Tim Sugrue - Recruiting Manager - CyberCoders
        
        Applicants must be authorized to work in the U.S.
        
        CyberCoders, Inc is proud to be an Equal Opportunity Employer
        
        All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
        
        Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
        
        CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Keywords: CyberCoders, Garland , Client Operations Director - Dubbing/Subtitling - HYBRID REMOTE, Executive , Garland, Texas