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eCommerce Manager, Browse and Search

Company: Neiman Marcus Group
Location: Garland
Posted on: June 25, 2022

Job Description:

Overview:The eCommerce Manager, Browse and Search will be a key member of the Neiman Marcus eCommerce team in helping establish optimizations around the way consumers search and browse on, both from a sitewide and category/search term specific perspective.This role requires high attention to detail, technical skills, the ability to problem solve and multitask, along with strong interpersonal skills to effectively collaborate with stakeholders. A successful Browse & Search eCommerce Manager will be proactive, highly analytical and data driven with an understanding of various online marketing principles and KPIs, as well as have a passion for product and market trends. Both a high-level strategic thinker and a roll-up-your-sleeves operator, the ideal candidate should be comfortable working in a fast-paced, demanding, and exciting environment.eCommerce Manager, Browse and Search Key Responsibilities:

  • Increase search conversion rate by reducing friction in the search experience and help customers find what they want right away.
  • Provide relevant results to customers based on the search term. Using third-party tool, execute algorithm tweaks to ensure the most relevant products are prioritized within the results.
  • Uncover customer intent and reveal data about customers interests. Share out with the appropriate cross-functional teams.
  • Create synonyms for null search results specific to brands that are not carried by Neiman Marcus. Redirect commonly misspelled searches to relevant search terms.
  • Add filters & facets to search results to allow customers to narrow the results.
  • Partner with site merchandising and category management to understand the key business drivers based on seasonality, receipts and brand penetration. Collaborate with product management on search and browse enhancements to improve the customer experience (search typeahead, filter UX, etc.).
  • Identify new data points that should be considered as results are populated on the search results and browse category pages to increase click-thru rate, conversion rate and demand.
  • Subject matter expert for the design and implementation of personalized search and browse results.eCommerce Manager, Browse and Search Qualifications:
    • Bachelor's degree.
    • Minimum of 3+ years of relevant retail ecommerce experience. Proven experience successfully driving Search and Browse strategies is preferred.
    • Skilled in defining the right metrics to measure how your actions are impacting customers and the business.
    • Strong analytical skills with hands-on experience using data analytics tools. Adobe Analytics experience preferred. Advanced Excel and Microsoft Office skills required.
    • Technically savvy. Familiar with Machine Learning concepts, Search fundamentals, approaches to personalization.
    • Strong experience in large scale enterprise organizations. Luxury retail preferred.
    • Excellent communication skills - interpersonal, verbal and written.
    • Strong commitment to timelines, accuracy, organization and professionalism.
    • Thrives in a fast-paced and cross functional environment with a customer first mindset.
    • Proactive, self-motivated, passionate and accountable. A self-starter approach with an eagerness to consistently meet and exceed objectives and take on more responsibility.

Keywords: Neiman Marcus Group, Garland , eCommerce Manager, Browse and Search, Executive , Garland, Texas

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