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CTI Cloud Desktop Product Manager- VP

Company: Citi
Location: Sachse
Posted on: January 26, 2023

Job Description:

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

About Our Team:

Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi's operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi's workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

CTI Business Operations enables technology managers across the organization to effectively manage their resources and deliver their commitments in support of CTI's strategy, goals, and performance metrics. This is achieved through the provision of commercial aspects of CTI, analytics and reporting (including expense and productivity), workforce, real estate, supplier management, leadership and talent development, including entry level and pipeline programs, and employee engagement and communications.

The Employee Engagement, Product Marketing, and Change Adoption Team manages and strengthens CTI's internal employee engagement, culture, onboarding, as well as talent and development initiatives. The team elevates knowledge and understanding of organizational changes and structures within CTI, ensures awareness of technology strategies across CTI and Citi, and drives user adoption through change management and impactful technology marketing.

In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.

As a Product Manager, you will be responsible for defining the product capability roadmap, product marketing, TCO and rates, and request process. Collaborating with team members, you'll take products and new features from beginning to end, in line with our product governance processes. You will deploy new products, maintain and enhance existing products, drive awareness and usage, and measure the product performance ensuring positive user experiences, delivered at the optimum cost. You will drive the product inception and improvement process, seeking continuous improvement on product service levels.

This role is Product Manager for Cloud Desktop. More than 200,000 staff at Citi work using a VDI, we are one of the largest users of this technology at any company globally. The role is a key part of managing the Cloud desktop estate and ensuring it adapts and improves over time.


  • Drive the product inception process for new products and upgrades by preparing the business case and feasibility study, defining the service offering and catalog, enabling technical certification and product implementation by key partners, collaborating with the Product Marketing team to develop the communication strategy and roll-out approach, detailing the product offering, and preparing the product rate card
  • Benchmark new product opportunities across metrics such as cost, quality, capability etc. and enable product adoption mechanisms by checking for market-competitiveness, standardization potential, supportability and scalability and turn-around times
  • Develop Product Roadmaps that are endorsed by key partners
  • Create enhancement opportunities by reviewing existing metrics, analyzing trends and performance dashboards; strive for continuous improvement in product service level targets and offerings
  • Drive increase in product adoption by reviewing adoption rates and taking remedial action in cases of low or below target adoption agreed by key partners and then actively track and monitor performance against these targets
  • Track the delivery of strategic product programs and decommissioning of non-strategic products and conduct annual product assessments with all parties/teams involved in the product lifecycle Stakeholder Management and People Responsibilities
    • Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams by providing mentoring and training to junior members of the team
    • Actively contribute towards self-development by creating and following development plans based on discussions with management
    • Manage escalations and senior level communications during high severity incidents
    • Act as a liaison between various technology groups, project teams, marketing, and the business providing direction and support on product inception and adoption
    • Provide role clarity and set clear performance expectations that measure success, engaging team members with the priorities for the function and acting as the technical point of contact for new products and technologies Core Role Competencies
      • Project Management: Experience leading projects or programs across multiple technical domains, business sectors and/or functions. Lays out a thorough schedule, uses achievements to track and handle the progress, looks for obstacles and develops contingency plans.
      • Technical Knowledge: Has a recognizable area of technical competence. Familiar with appropriate standards. Applies subject domain knowledge to meet organizational need/guide actions. Keeps up with current and possible future technological developments in the field.
      • Customer and Industry Knowledge: Constantly surveying what's around you - CTI, Citi, industry, customers and competitors. Uses this knowledge to guide actions.
      • Commercial and Financial Acumen: Understands how CTI contributes to the wider Citi organization. Finds the balance between short-term financial gains and strategic intent.
      • Processes/Procedures: Considers the whole system - reviews the data (qualitative and quantitative information), and identifies activities, applies validated methodologies for business process improvement, and designs processes and procedures that allow leading from a distance.
      • Personal Agility / Continuous Improvement: Seamlessly adapts style to fit the specific needs of the situation / circumstances to ensure effectiveness of the interaction. Establishes rapport, even when facing difficult or tense situation. Engages input from others constantly and listens with compassion and concern.
      • Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.
      • Managing Innovation: Draws upon multiple and diverse sources (individuals, disciplines, knowledge sources) for ideas and inspiration. Thinks expansively, combining ideas in new ways or makes connections between disparate ideas. Targets relevant areas for innovation and develops solutions that address significant work issues.
      • Stakeholder Management: Understands diverse partner needs and tailors team deliverables accordingly. Removes barriers, and focuses team efforts on delivering quality, enabling our customers. Is a role model to others. Acts as a liaison between and across the partner network. Takes the initiative to share and influence partner expectations.
      • Effective Communication: Leads communications on major change / initiative. Evidence of careful planning of the strategic messages, writing of presentation/report, consideration of challenging messages that need to be conveyed, and execution of that plan to achieve desired outcome. Keeps audience engaged and frames message in line with audience experience, background, and expectation. . click apply for full job details

Keywords: Citi, Garland , CTI Cloud Desktop Product Manager- VP, Executive , Sachse, Texas

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