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Project Supervisor - Hospital A/R - Revenue Cycle

Company: Guidehouse
Location: Garland
Posted on: January 16, 2022

Job Description:

OverviewGuidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: www.guidehouse.com. ResponsibilitiesThe Project Supervisor is responsible for overseeing the daily operations of a project(s) and the management of the project staff inclusive of onsite Team Members when applicable. A Project Supervisor is an extension of a clients business office staff. This position is responsible for developing, implementing, managing and meeting or exceeding the Operational goals of our clients and Company. This may include overlapping related business activities with pre-admissions, pre-registration, admission, registration, billing and collection. The Project Supervisor will and may work closely with Managing Consultants, Operations Managers to apply new and emerging approaches to our clients business processes. This position will follow and ensure that client policies and procedures are followed and will also perform any and all job related duties as assigned. Questions regarding this opening, feel free to contact Chris Rivera (Manager, Talent Acquisition) at (714) 361-6836. Essential Job Functions

  • Strong Leadership and Management Skills
  • Client Contact and Interaction
  • Possess Interpersonal, Organizational, delegation and Analytical Skills
  • Monitor and ensure team member Compliance with State and Federal Laws and Guidelines Duties and Responsibilities
    • Coordinate and conduct interviewing of potential new hires and bring recommendations to Operations Manager.
    • Training of new Team Members.
    • On-going training and mentoring of Team Members.
    • Complete monthly account reviews for each patient account representative on the project.
    • Ensure Team Member and project compliance with HIPAA standards.
    • Receives and reviews client project reports generated from supervised Team Members.
    • Monitor and ensure all staff members compliance with Company/Client standards.
    • Monitor Team Member phone calls for adherence to client and Company/client expectations.
    • Monitor Team Member attendance and punctuality.
    • Communicate Team Member non-compliance with Operations Manager.
    • Conduct disciplinary counseling including performance improvement plans as required.
    • Complete annual evaluation of staff.
    • Take supervisor calls when a Team Member needs assistance with a patient.
    • Complete all assigned projects in a timely manner.
    • Assist all staff members with their questions in the absence of their Project Supervisor.
    • Meet or exceed revenue goal for project.
    • Conduct weekly team meetings to ensure the on-going understanding of client and company expectations.
    • Monitor and ensure Team Members meet or exceed established productivity goals.
    • Reviews and approves monthly client invoices for accuracy.
    • Identify and communicate trends and issues to Operations Manager & Client.
    • Works with management in developing policies.
    • Promote teamwork and a positive work environment.
    • Possible travel.Client Responsibility
      • Verify accuracy of all correspondence prior to sending to the client.
      • Provide scheduled and requested reports.
      • Ensure aging of accounts falls within client and company guidelines.
      • Ensure compliance of all client policies and procedures by staff.
      • Research and respond to all client and patient inquiries received by telephone and mail.
      • Update patient demographic information and initiate account adjustments.
      • Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.
      • Ensure daily files are being received and posted.
      • Ensure completion of client reconciliations to ensure account balance accuracy. Qualifications
        • High School Diploma.
        • Minimum 1 year of supervisory experience with a healthcare provider or an outsourcing company. Additional Requirements
          • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.
          • Due to our contractual requirements, to be eligible for this role, you must be fully COVID-19 vaccinated at time of hire. By checking the box, I attest I have read the statement above and agree to be fully vaccinated at the time of hire. DisclaimerAbout GuidehouseGuidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Rewards and BenefitsGuidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysParental Leave and Adoption Assistance401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare Program
            • Position may be eligible for a discretionary variable incentive

Keywords: Guidehouse, Garland , Project Supervisor - Hospital A/R - Revenue Cycle, Healthcare , Garland, Texas

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