Customer Service Manager - Warranty Services
Company: Wheeler Staffing Partners
Location: Garland
Posted on: February 25, 2021
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Job Description:
Wheeler Staffing Partners is seeking a Customer Service Manager
to oversee the Warranty Department for a large firm in Addison,
Texas.Daily requirements will include management of warranty
personnel, ensuring timely completion of submitted claims with the
manufacturer, customer and vendor account reconciliations,
researching and resolving by working internal and external
customers on claim matters, general ledger activities, updating
documentation and reporting as needed. Additionally, the manager
will be required to document current processes and procedures,
ensure processes and procedures are updated on an ongoing basis and
embraces change to enhance department efficiencies on an ongoing
basis. Essential Functions * Manages and mentors the professional
development and productivity of staff members* Communicates
effectively and efficiently with internal and external customers*
Develops, implements, trains and assertively ensures compliance of
department policies and procedures* Promote a Continuous
Improvement environment by learning and listening to operators and
stakeholders and collaborating with other Finance Team members and
internal IT community to further drive automation and efficiencies
to attain critical strategic initiatives.* Maintains acceptable
workflow of phone, email and systems activity* Performs account
reconciliations and timely resolution of claims for both customers
and manufacturers* Research and resolve discrepancies of escalated
opportunitiesWork Experience Requirements * Strong customer
service* Associates degree or equivalent experience* 5-10 years of
experience in warranty (preferred) or finance with staff
management, documentation, and training experience
Keywords: Wheeler Staffing Partners, Garland , Customer Service Manager - Warranty Services, Hospitality & Tourism , Garland, Texas
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