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CLUB Customer Service Outfitter

Company: Bass Pro, LLC
Location: Garland
Posted on: June 24, 2022

Job Description:

Position Summary: Providing world class customer service while ensuring a pleasant and productive shopping experience for all customers. Product experts of the CLUB program by properly providing and, presenting customers with the benefits of becoming a CLUB Member while executing account servicing, and other CLUB processes from start to finish. Other responsibilities include:

  • Acquiring and activating new members
  • CLUB sales
  • Customer experience
  • Peer coaching and influencing
  • Regulatory complianceAbility to consistently exceed customer expectations and show commitment to Bass Pro Shops' & Cabela's Core Values.Essential Functions:
    • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
    • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
    • Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
    • Demonstrate products to customers.
    • Knowledgeable of advertised sales.
    • Responsible for helping meet metric goals and objectives for self and store.
    • Responsible for keeping CLUB inventory accurate and keeping the CLUB Booth clean and organized.
    • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
    • Provides daily feedback and reports in a timely and accurate manner.
    • Provides peer coaching, recognition, and support as a CLUB advocate and representative.
    • Providing service to all areas of the store based on business need.
    • All other duties as assigned by leadership.Experience/Qualifications:Minimum Degree Required: High School Diploma or EquivalentPreferred Degree: N/ACertificate(s) or License(s): N/AExperience: 0 to 2+ Years ExperienceOther Skills/Abilities:
      • Must be able to read documents, printouts, reports, computer screens, and other written communication.
      • Must be able to hear well enough to communicate with customers and co-workers.
      • Must be able to stand and/or walk to assist customers on the sales floor, etc.
      • Must be able to stock products at various racking levels, use step-stool or ladder, etc.
      • Must be able to place product on/off conveyor, trucks, shelving, etc.
      • Must be able to write, type, and use phone system.
      • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Bass Pro Shops

Keywords: Bass Pro, LLC, Garland , CLUB Customer Service Outfitter, Hospitality & Tourism , Garland, Texas

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