Workers' Compensation Team Manager

Company: AmTrust Financial Services Inc.
Location: Dallas
Posted on: June 2, 2025

Job Description:

OverviewAmtrust Financial Services, a fast-growing commercial insurance company, is seeking a Workers' Compensation Team Lead. The WC Team Lead collaborates with Claim Adjusters to manage and ensure that Workers' Compensation claims are handled according to Amtrust Best Practices. The role involves developing and maintaining professional relationships with customers and brokers by identifying and meeting their needs, and ensuring staff demonstrates excellent customer service principles.This position offers relocation assistance to Dallas, TX.Responsibilities

• Develop short-range area plans and budgets with Claim Supervisors and the Manager to achieve company goals and objectives.
• Secure, evaluate, and develop staff; ensure effective teamwork.
• Keep Claim Supervisors and the Manager informed of current case statuses through regular communication and reports.
• Ensure compliance with all AmTrust policies, procedures, and controls; consult with Claims Supervisors on claim areas needing improvement.
• Work with staff to ensure the use of approved vendors; monitor attorney vendor panel; meet with firms to discuss action plans for cost-effective and efficient claims mitigation.
• Collaborate with Supervisors on monitoring claims, ensuring proactive, cost-effective, and creative cost management.
• Participate in negotiations of claim settlements; testify at hearings, trials, and depositions to ensure timely and cost-effective resolutions.
• Support sales and marketing goals by participating in underwriting activities, including new business development.
• Evaluate the performance of claims staff regularly to ensure adherence to company standards and quality control, including conducting audits.
• Maintain current knowledge of relevant laws and regulations and communicate updates to staff.
• Perform other assigned projects.Qualifications
• BA/BS degree or equivalent.
• 3+ years of progressive management experience preferred.
• Experience in the Workers' Compensation insurance industry.
• SIP certification where required.
• Knowledge of budgeting and profit/loss management.
• Experience with computerized claims management and office systems.
• Thorough understanding of related laws and regulations.This job description provides a general overview and is not an exhaustive list of all activities, duties, or responsibilities. AmTrust reserves the right to revise this description at any time.
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Keywords: AmTrust Financial Services Inc., Garland , Workers' Compensation Team Manager, Hospitality & Tourism , Dallas, Texas