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Software Support Technician

Company: Point of Rental Software
Location: Garland
Posted on: March 25, 2020

Job Description:

About Point of Rental--- At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We're an international company, with offices in the United States, the United Kingdom, and Australia, but we're run like a family business - the meetings are few, and the bonding opportunities are genuine. And though we're in an industry based on the concept of taking items only as long as you need them before returning them, we're fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. Bring us your best. We'll make your best better. About the role --- Point of Rental is seeking an entry level Customer Care Technician to join our growing team. This role consists of being the first line of contact for users experiencing technical issues, listening carefully to our customers, and providing hardware and software technical solutions. This position does not require Cold-Calling. The ideal candidate is an energetic, inquisitive person with a knack for technology and enjoys solving puzzles. Responsibilities Receive inbound customer calls, chats, and email inquiries. Analyze customer problems and research solutions using the base knowledge of the software. Diagnose customer issues through process of elimination by asking probing questions. Provide easy-to-understand answers adapted to the customer situation. Document issues appropriately based on existing guidelines. Explain service contract provisions to customers. Assist less experienced Technicians, when available. Minimum Qualifications -- Strong interpersonal and communication skills, both written and verbal. -- Customer-Centric Attitude: The customer is at the forefront of everything we do - you must live and breathe customer support and promote high customer engagement through all interactions. -- Exposure to Information Technology, demonstrating strong analytical and problem-solving skills. -- Ability to give full attention to what other people are saying, while actively looking for solutions. -- Understanding of data integration problems, including validation and cleaning of data. -- Knowledge of object-oriented and test-driven development concepts. -- Experience converting business requirements to technical design documents and in reverse engineering of software systems. -- Extensive experience working with different operating systems including Windows and Mac OS. -- Ability to work independently and effectively as part of a team. Preferred Qualifications -- Bachelor's degree in Computer Science (mathematics, statistics, or another business-related field). -- Microsoft (MCSA) or (MCSE) certifications. -- Knowledge of Microsoft SQL Server including development of simple to complex queries, stored procedures, triggers and functions. -- Experience with Microsoft programming languages and platforms including C#, VB.Net, and ASP.NET. -- Experience in contact center/support environment. -- Flexibility to work non-traditional shifts (early mornings, late evenings, and/or weekends). -- Foreign Language speaking abilities are highly desirable, but not required. -- Experience in the Rental Industry is a plus. Office Perks Food/drink market, espresso & Keurig machine, and massage chair. Plus friendly competitions of ping-pong, mini-golf, chess, and PS4. Job Type Full-Time, Exempt. Base Salary Benefits, 100% 401(k) matching (up to 4%) and profit sharing. Comprehensive training lasting 2-3 months.

Keywords: Point of Rental Software, Garland , Software Support Technician, IT / Software / Systems , Garland, Texas

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