Software Support Technician
Company: Point of Rental Software
Posted on: March 25, 2020
About Point of Rental--- At Point of Rental, we value thinkers
and tinkerers, helpers and sellers, and people who just plain make
it fun to come in to work each day. We're an international company,
with offices in the United States, the United Kingdom, and
Australia, but we're run like a family business - the meetings are
few, and the bonding opportunities are genuine. And though we're in
an industry based on the concept of taking items only as long as
you need them before returning them, we're fiercely committed to
our people. We work with every member of our staff to help them
become the developer/salesperson/trainer/wizard they always wanted
to be. Bring us your best. We'll make your best better. About the
role --- Point of Rental is seeking an entry level Customer Care
Technician to join our growing team. This role consists of being
the first line of contact for users experiencing technical issues,
listening carefully to our customers, and providing hardware and
software technical solutions. This position does not require
Cold-Calling. The ideal candidate is an energetic, inquisitive
person with a knack for technology and enjoys solving puzzles.
Responsibilities Receive inbound customer calls, chats, and email
inquiries. Analyze customer problems and research solutions using
the base knowledge of the software. Diagnose customer issues
through process of elimination by asking probing questions. Provide
easy-to-understand answers adapted to the customer situation.
Document issues appropriately based on existing guidelines. Explain
service contract provisions to customers. Assist less experienced
Technicians, when available. Minimum Qualifications -- Strong
interpersonal and communication skills, both written and verbal. --
Customer-Centric Attitude: The customer is at the forefront of
everything we do - you must live and breathe customer support and
promote high customer engagement through all interactions. --
Exposure to Information Technology, demonstrating strong analytical
and problem-solving skills. -- Ability to give full attention to
what other people are saying, while actively looking for solutions.
-- Understanding of data integration problems, including validation
and cleaning of data. -- Knowledge of object-oriented and
test-driven development concepts. -- Experience converting business
requirements to technical design documents and in reverse
engineering of software systems. -- Extensive experience working
with different operating systems including Windows and Mac OS. --
Ability to work independently and effectively as part of a team.
Preferred Qualifications -- Bachelor's degree in Computer Science
(mathematics, statistics, or another business-related field). --
Microsoft (MCSA) or (MCSE) certifications. -- Knowledge of
Microsoft SQL Server including development of simple to complex
queries, stored procedures, triggers and functions. -- Experience
with Microsoft programming languages and platforms including C#,
VB.Net, and ASP.NET. -- Experience in contact center/support
environment. -- Flexibility to work non-traditional shifts (early
mornings, late evenings, and/or weekends). -- Foreign Language
speaking abilities are highly desirable, but not required. --
Experience in the Rental Industry is a plus. Office Perks
Food/drink market, espresso & Keurig machine, and massage chair.
Plus friendly competitions of ping-pong, mini-golf, chess, and PS4.
Job Type Full-Time, Exempt. Base Salary Benefits, 100% 401(k)
matching (up to 4%) and profit sharing. Comprehensive training
lasting 2-3 months.
Keywords: Point of Rental Software, Garland , Software Support Technician, IT / Software / Systems , Garland, Texas
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