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System Administrator

Company: IAS Claim Services
Location: Garland
Posted on: April 5, 2021

Job Description:

This is an exciting opportunity to join a large, stable, fast-growing insurance claim firm in Coppell. We are seeking a self-starting, detail-oriented professional to help manage the technical infrastructure including desktops, network, servers, telephony, security systems and Active Directory at our new facility in Coppell, Texas. The system administrator will join a small but talented, multi-disciplined technical team to ensure our employees can provide outstanding service to our clients. They will configure gear for new employees, troubleshoot support tickets, ensure our server and network infrastructure is secure and up-to-date, and help manage aspects of our application stack. The ideal candidate will have a passion for helping others, broad technical skills, and be a quick learner. They will also be expected to maintain a high level of creativity, energy, and demonstrate the ability to work in a fast-paced entrepreneurial setting.
As a System Administrator with IAS, you will get to work in a positive, challenging, and collaborative environment to provide exceptional support to our internal/external customers. Department: Information TechnologyReports to: IT ManagerTravel: As NeededLocation: On-Site & Remote Responsibilities:--- Communicate clearly with customers via various mediums (phone, chat, email) to provide exceptional support--- Work with customers to properly diagnose, troubleshoot, and execute their requests--- Recommend products or solutions based on needs and an evaluation of issues to ensure long term success--- Install, manage, and troubleshoot software related to our hosting products--- Provide support for a variety of third party software under our Beyond Scope Support umbrella--- Keep apprised of pertinent technological developments and internal communications in order to stay on top of potential customer needs or issues--- Work with third party vendors to facilitate the resolution of issues--- Create, review, and improve internal documentation--- Provide job shadowing, training and mentoring--- Serve as an escalation point per supervisor's discretion--- Troubleshoot and support internal systems and engineering products--- Collaborate and contribute to assigned projects--- Setup and support Managed Engineered products--- System Maintenance, Backup, Inventory, Security and Compliance--- Employee onboarding/offboarding --- Travel as needed to other company office locations including but not limited to: Dallas, TX - Orange California. Minimum Requirements--- 5+ years relevant experience--- Ability to work on-site & remotely with minimum supervision--- Ability to meet critical deadlines--- Experience within a help desk / call center environment--- Exceptional troubleshooting skills--- Advanced proficiency installing, managing, and troubleshooting the hosting stack and various CMS/Server control panels--- Advanced understanding of server hardware, setups, and common hosting services--- Proven customer service acumen--- Excellent written and verbal communication skills, with emphasis on confidentiality, tact, and diplomacy--- Ability to establish rapport to develop and maintain effective communication in a collaborative environment--- Ability to intelligently prioritize tasks and refactor as new issues emerge--- Strong attention to detail--- Project management and coordination acumen--- Advanced understanding of Engineered products and related technologies--- Basic Scripting/coding knowledge--- Bachelor's degree in a related field, or comparable combination of education or relative experience Technical Skills--- Microsoft Windows Server 2008/2012/2016--- Microsoft Active Directory--- Microsoft SQL Server clustering--- Microsoft Exchange/ 365 / Azure--- Networking/VPN--- HTML/CSS--- NAS Configuration/Backup--- Desktop Administration and Configuration--- Access Control, Camera and Security System Administration--- NAS Configuration/Backup
The Perks--- Employer paid Benefits options - Medical, Dental, Vision, Prescription--- Traditional and Roth 401k with company matching--- Paid Vacation/Sick Time--- A positive and collaborative team culture--- Consistent/set work hours --- Challenging non-redundant daily duties--- A voice in how things get done--- Access to ongoing training Disclaimer This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. IAS Services Group, reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains "at will". Equal Employment Opportunity Policy: IAS Services Group is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. Seniority Level--- AssociateEmployment Type--- Full-timeJob Functions--- Information Technology / Help Desk Support / Systems Administration

Keywords: IAS Claim Services, Garland , System Administrator, IT / Software / Systems , Garland, Texas

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