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Technical Support Representative (Remote)

Company: Brivo
Location: Garland
Posted on: May 13, 2022

Job Description:

About The Role

As a Technical Support Representative, you will interact with Brivo's customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support.

With a great deal of enthusiasm, you will also:

  • Serve as a customer advocate and interact with internal teams to solve issues
  • Inform customers of critical issues and system updates
  • Work with product and engineering teams to share customer needs for additions and/or enhancements to product and/or service
  • Record customer interactions and resolutions in case management system

    About You
    • 3+ years of experience in technical support call center supporting hardware/firmware and UI applications
    • Physical Access Control Systems (PACS) installation or maintenance highly preferred
    • Posses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices
    • Previous call center experience in technical environment required
    • Interest in cloud technology, SaaS, IoT
    • Passionate for delivering exceptional service
    • Ability to thrive in a team environment
    • Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
    • Strong verbal and written communication skills
    • Formal technical (IT or Electronic Security) certifications or training preferred
    • CEU Qualified Certifications in electronic security a plus
    • CSEIP certification a plus

      About Us

      Brivo is the original innovator of cloud-based physical security solutions for commercial buildings. Our mission is to make the world a safer place by providing a subscription-based service for securing buildings using reliable, convenient, scalable, cyber-hardened technology. Every day this mission becomes more important as our world becomes more complex and more divided, and the nature of threats evolves faster than most observers can follow. Join a team that's passionate for the business, its values, and building simply better security.

      Some of Our Perks

      Discretionary time off, professional development opportunities, 401(K) match, paid parental leave, fitness center reimbursement, commuter stipend, health insurance, company-sponsored outings, unlimited [free] snacks, and lots of breakfasts & lunches.

      Brivo is an Equal Opportunity/Affirmative Action Employer

      About Us

      Brivo is the global leader in mobile, cloud-based access control for commercial real estate, multifamily residential, and large distributed enterprises. Our comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Having created the category over twenty years ago, our building access platform is now the digital foundation for the largest collection of customer facilities in the world, trusted by more than 25 million users occupying over 300M square feet of secured space in 42 countries.

      Our dedication to simply better security means providing the best technology and support to property owners, managers, and tenants as they look for more from buildings where they live, work, and play. Our comprehensive product suite includes access control, smart readers, touchless mobile credentials, visitor management, occupancy monitoring, health and safety features, and integrated video surveillance, smart locks, and intercoms. Valued for its simple installation, high-reliability backbone, and rich API partner network, Brivo also has the longest track record of cybersecurity audits and privacy protections in the industry.

      Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at

      Brivo is an Equal Opportunity/Affirmative Action Employer

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Keywords: Brivo, Garland , Technical Support Representative (Remote), IT / Software / Systems , Garland, Texas

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