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Telephony Engineer - Vonage Contact Center - REMOTE

Company: CyberCoders
Location: Garland
Posted on: June 23, 2022

Job Description:

If you are a Telecom/Telephony Engineer with experience, please read on!This is a REMOTE position working mostly East Coast hours.We are a cool company that is growing! We are looking for a Telecom/Telephony Engineer with a strong background in Vonage, preferably Vonage Contact Center. In this role you will own this area managing the contact center and all technical aspects related to it.What You Will Be Doing

  • Manage contact center, configure hunt groups, modify call flows and call center queues
  • Assist in building call flows, architecture design
  • Participate in architecting and designing new capabilities
  • New user training
  • Documentation
  • Design reports and ad-hoc duties
  • Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
  • Help improve end user productivity by completing triage, offering advice, and teaching products and capabilities
  • Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Reinforce SLAs to manage end-user expectations
  • Identifies potential escalations and proactively alerts management as neededWhat You Need for this PositionExperience With
    • Vonage Call Center and/or Vonage Business Center and/or Vonage Contact Center Telecom experience is preferred
    • Experience with telecom systems contact center, hunt groups, call center queues, call flow architecture and design, and MACD
    • Networking knowledge of VOiP, WiFi, and routers
    • Experience with WebRTC and connection issues
    • Mobility experience for iPhone and AndroidWhat's In It for YouWe offer the opportunity to own a major function in our growing organization!This is a REMOTE position working mostly East Coast hours.So, if you are a Telecom/Telephony Engineer with experience, please apply today!Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Rhona KannonEmail Your Resume In Word ToLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:Rhona.Kannon@CyberCoders.com
      • Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : RK3-1686390 -- in the email subject line for your application to be considered.***Rhona Kannon - Principal Director - CyberCodersApplicants must be authorized to work in the U.S.CyberCoders, Inc is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: CyberCoders, Garland , Telephony Engineer - Vonage Contact Center - REMOTE, IT / Software / Systems , Garland, Texas

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