Director Information Services-IM Health Plans
Company: CHRISTUS Health
Location: Irving
Posted on: January 17, 2026
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Job Description:
Description Summary: The Director Information Services will
assist with creating business strategies and proposing
implementation methods for content within the designated programs.
The Director will drive continual process improvement in the
delivery of application services throughout CHRISTUS and apply
strong knowledge of healthcare operations, proven communication,
problem-solving, critical thinking, and management skills to guide
design, development, and deployment of critical systems. The
Director will maintain knowledge of current and emerging trends in
healthcare technology, actively seeking information to stay abreast
of best practices, application solutions and services, striving to
incorporate innovation in a practical, cost-effective manner.
Responsibilities: Monitors, manages, and reports operational
updates to the System Director to support efficient and effective
planning for resource utilization and prioritization of the body of
work for which IS is accountable and responsible. Provide oversight
in the analysis and evaluation of current systems and procedures as
well as the development of system design and workflow modifications
for optimization of processes. Successfully manages a full workload
across multiple projects, while leading a team. Proactively engages
with CHRISTUS business units, at all appropriate levels, to support
the development and accomplishment of CHRISTUS strategies and
objectives. Communicates with senior leadership and management
setting direction to establish clear expectations regarding
designated programs. Establishes end-user support service levels,
working with Business Leadership and IS, reporting metrics on a
regular basis, driving technology improvements through the eyes of
the end users and management team. Recruit, onboard, train, mentor,
and develop direct reports to deliver high quality services.
Supervise and motivate assigned direct reports. Promotes the
development of associates using counseling, teaching, and role
modeling techniques. Provides associate advice with interpreting
and/or executing departmental and organizational standards,
policies, and procedures to facilitate the goals and objectives of
the organization. May be required to travel to perform duties. May
be required to work outside of normal working hours. May be
required to work long hours during critical problems or
implementations. Other related duties as assigned. Requirements:
Bachelor’s Degrees in Computer Science, Management Information
Systems, business or related field Education and experience in
relevant Information Technology Infrastructure Library (ITIL)
support and delivery processes. ITIL Certification preferred.
Financial skills related to budgeting, forecasting, and managing
multi-million-dollar departmental budgets. Strong knowledge of
major healthcare information systems(s). 5 years of experience in
Information Technology leadership role. 3 or more years of
experience implementation and optimization in a complex, multi-site
environment. Experience with Epic and associated products strongly
preferred. Experience in relevant ITIL support and delivery
processes. Experience in providing and managing customer support in
a highly matrixed organization. Ability to work on multiple and
complex projects. Ability to consistently demonstrate positive
communication style, strong critical thinking skills and a creative
and collaborative approach to problem solving required. Adaptable
and flexible style, ability to work if dynamic environment.
Excellent written and oral communication skills including
presentation skills. Excellent resource management including
resource projection and budgeting skills. Ability to work in a
collaborative way across a diverse, geographically, and culturally,
organization. Work Type: Full Time
Keywords: CHRISTUS Health, Garland , Director Information Services-IM Health Plans, IT / Software / Systems , Irving, Texas
