Experience Owner Lead
Posted on: March 25, 2020
Purpose of JobWe are currently seeking a talented Experience
Owner Lead for the San Antonio Home Office II/III, Plano or
USAA is a family of companies that provides insurance, banking,
investments, retirement products and advice to more than 13 million
current and former members of the U.S. military and their families.
We have become known for our legendary commitment to our members,
and are consistently recognized for outstanding service, employee
wellness and financial strength.
The Retail Bank Deposits team sits in the USAA Federal Savings
Bank, and is a team of Experience Owners and/or Product Managers
responsible for delivering cross-channel experiences and/or
business deliverables. Reporting to Pypper Namikas, we are looking
for an Experience Owner Lead focused on payments to external
billers. Reporting to Kiyanna Garland, we are looking for an
Experience Owner Lead focused on person to person payments.
The Experience Owner Lead is directly accountable to lead, guide,
and support the development the strategy for their experience.
Their responsibilities include
creating the roadmap for business-need outcomes for members and
empowering stakeholders to turn member/business needs into
risk, controls and mitigation strategies through consistency of
documenting risk, compliance policies, and procedures for all
managing and supporting risk mitigation for existing and emerging
risks that stem from business activities and ensures these risks
are effectively identified, measured, monitored and controlled.
accountability for building relationships with suppliers and
ensuring all expectations are met through consistent review of
agreed upon metrics and service level objectives.
Both roles will work collaboratively with internal partners such as
list Risk Management, Legal, Information Technology, Operations and
External Vendors to manage for successful execution
Understands the business performance of the portfolio of
experiences and their financial impact on the businessJob
- Uses human-centered design to shepherd the end-to-end ownership
and management of experiences, processes and/or business
deliverables to members and/or employees.
- Aligns focus of stakeholders towards a unified experience that
serves Members , Employees and business needs.
- Leads and manages experience life cycle from conception to
release, iteration and maintenance, driving the right portfolio for
the experience while prioritizing work in backlogs to ensure
delivery to experience expectations.
- Accountable for financial, regulatory, and operational risk
management related to the experience, prioritizing closing any gaps
- Establishes and monitors Key Performance Indicators (KPIs),
member insights, and Key Risk Indicators(KRIs); ensure correct data
and instrumentation for the experience and related processes; uses
data to improve experiences.
- Leads Agile management rhythms up and down the experience
taxonomy to drive cohesive decision-making and action.
- Mentors other Experience Owners in delivering towards USAA s
- Leads projects with marketing to ensure proper campaigns for
experience intents and product targets.Minimum Education
- Bachelor s Degree
- 4 additional years of related experience beyond the minimum
required may be substituted in lieu of a Degree.Minimum Work
- 8 or more years of relevant progressive experience in product
development, marketing, strategy, digital, process or user
interface design, OR Master's Degree and 6 or more years of
relevant progressive experience in product development, marketing,
strategy, digital, process or user interface design
- Experience leveraging data to make business
decisions*Qualifications may warrant placement in a different job
level*When you apply for this position, you will be required to
answer some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
- 3+ Years experience with Banking Payments products, risk
management, laws and regulations
- 2+ Years experience in delivering product improvements using
- Experience with Zelle or other person-to-person (P2P) payment
products and/or products used to pay external billers
- Experience working with major contracts/suppliers
- Proven ability to formulate product strategy and an execution
planThe above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.At USAA our employees enjoy one of
the best benefits packages in the business, including a flexible
business casual or casual dress environment, comprehensive medical,
dental and vision plans, along with wellness and wealth building
programs. Additionally, our career path planning and continuing
education will assist you with your professional goals.Relocation
assistance is not available for this position.For Internal
Candidates:Must complete 12 months in current position (from date
of hire or date of placement) or must have manager s approval prior
to posting.Last day for internal candidates to apply to the opening
is 3/24/20 by 11:59 pm CST time. Associated topics: analysis, bi,
consult, financial analyst, forecasting, guidance, investment
banking, law, market, strategy
Keywords: USAA, Garland , Experience Owner Lead, Other , Garland, Texas
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