Purpose of Job We are currently seeking a talented Director Of
Guidewire Platform for either the San Antonio Home Office, Plano,
TX or the Phoenix Campus.
NOTE: The candidate selected for this position will work as part
of the IT management team in the P&C IT line of business. The
candidate would support and manage full stack development team(s)
that work in USAA's Talon, Guidewire, and AWS technology stacks.
These software engineering teams create and maintain DevOps
tooling, tooling integration, and telemetry for the purpose of
reducing delivery lead time, improving application quality, and
improving adherence to controls. Projects the candidate could
support include: P&C Policy Modernization and P&C Claims
Advises executive management and multiple teams and provides
high level consulting and influence on business initiatives. This
position acts as an operational delegate of EMG (Executive
Management Group). Directs, plans, and organizes activities of
professional and administrative staff engaged in providing
information technology services. Provides for technical leadership
in the plan, design, development, testing, implementation, or
maintenance of business solutions. Leads and directs change
management, process improvement, or technical support initiatives
cross-departmentally and within assigned unit. Provides long- and
short-term strategic direction and analytical support and directs
business plan development to execute initiatives. Job Requirements
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
HUMAN RESOURCES: Second level people management responsibilities
including hiring, termination, performance management and pay
Provides formal and informal training and coaching to
units/teams in expected behavior and activities.
Monitors and tracks progression of unit goals and
DOMAIN: Operational Management (Day-to-Day): Accountable for the
day-to-day operation of technical domains.
Relies heavily on seniors and leads within their respective
teams for functional execution.
Regularly identifies, monitors and evaluates key metrics to
ensure health and progress within respective domains.
Anticipates and responds appropriately to new demands,
priorities, challenges, or obstacles.
Advises executives and/or senior directors in defining
organizational goals and strategic plans.
FINANCIAL MANAGEMENT: Each Director is expected to manage and
forecast unit level expenses which may include department
allocations, Product/Component, 3rd Party, project/program,
software and vendor expenses.
CUSTOMER RELATIONSHIP MANAGEMENT: Effectively manages
relationships with IT and Business teams (cross-functionally) on
operational and strategic efforts.
Builds relationships and influences leadership outside of
Identifies and leads cross-departmental improvement efforts.
Makes significant impacts external to their primary
Self identifies improvements and leads initiatives in
partnership with other I/T departments.
VENDOR RELATIONSHIP MANAGEMENT: Manages and leverages the
relationship with 3rd Party vendors to ensure achievement of domain
May be responsible for vendor management activities including
service agreements, staff augmentation and technology
Minimum Education/Experience requirements:
Bachelor's degree or 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a
8+ years’ experience in a business, analytical or technology
support function to include 5 years leadership experience in a
relevant business function or technology environment
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not be able to change your
5+ years managing SaaS and PaaS technical platforms
5+ years gathering internal customer needs, prioritizing, and
working with vendors to influence external roadmaps
5+ years partnering with vendors to understand their roadmap and
partnering with internal platform users to create awareness and
alignment with internal roadmaps
5+ years ensuring proper SLA’s and SLO’s are integrated into
agreements with PaaS/SaaS suppliers and creating internal routines
to review vendor performance
5+ years leading teams that design, build, and deploy custom
code solutions leveraging vendor platform provided APIs
5+ years communicating platform health and roadmaps to executive
audiences in business and IT
Prior experience with application and
Prior experience with managing risk
and creating mitigating controls
Prior experience with developing and tracking to Outcomes
and Key Results (OKRs)
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
11/15/20 by 11:59 pm CST time .