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HelpDesk

Company: Madison-Davis, LLC - Executive Recruiting
Location: Garland
Posted on: February 23, 2021

Job Description:

Client:--Investment FirmDuration: 3+ monthsLocation: *Remote* Candidates can work from anywhere in the US. Hours are 9:00am-6:00pm CST. Job Description * Handle in-bound helpdesk calls from within our corporate headquarters as well as our remote offices, correspondent firms, end users and clients* Resolve customer issues by applying advanced techniques to identify problems, troubleshoot, and provide solutions related to application usability* Configure devices, drivers, and network printers* Install operating systems and business applications* Complete troubleshooting tickets to upkeep helpdesk documentation* Assist in the installation and configuration of desktop and laptop hardware and software* Participate in IT projects, other duties and special projects as assigned* Perform other tasks and duties as required and assignedJob Requirements* Bachelor's Degree from an accredited University, preferably in Computer Science or other related fields* 1+ years Helpdesk experience* Moderate PC skills* Proficient at installation, build, upgrade, troubleshooting* Knowledge of networking and VPN experience* Knowledge of Windows 7 / 8 / 10 (installation and advanced troubleshooting)* Strong verbal and written communication skills* Ability to communicate effectively and with all levels of corporate personnel and management* Resourceful and effective IT problem-solver* Responsive and dedicated to providing excellent customer service* Phone or call center experience a plus* Able to work in a constant state of alertness and safe manner

Keywords: Madison-Davis, LLC - Executive Recruiting, Garland , HelpDesk, Other , Garland, Texas

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