HelpDesk
Company: Madison-Davis, LLC - Executive Recruiting
Location: Garland
Posted on: February 23, 2021
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Job Description:
Client:--Investment FirmDuration: 3+ monthsLocation: *Remote*
Candidates can work from anywhere in the US. Hours are
9:00am-6:00pm CST. Job Description * Handle in-bound helpdesk calls
from within our corporate headquarters as well as our remote
offices, correspondent firms, end users and clients* Resolve
customer issues by applying advanced techniques to identify
problems, troubleshoot, and provide solutions related to
application usability* Configure devices, drivers, and network
printers* Install operating systems and business applications*
Complete troubleshooting tickets to upkeep helpdesk documentation*
Assist in the installation and configuration of desktop and laptop
hardware and software* Participate in IT projects, other duties and
special projects as assigned* Perform other tasks and duties as
required and assignedJob Requirements* Bachelor's Degree from an
accredited University, preferably in Computer Science or other
related fields* 1+ years Helpdesk experience* Moderate PC skills*
Proficient at installation, build, upgrade, troubleshooting*
Knowledge of networking and VPN experience* Knowledge of Windows 7
/ 8 / 10 (installation and advanced troubleshooting)* Strong verbal
and written communication skills* Ability to communicate
effectively and with all levels of corporate personnel and
management* Resourceful and effective IT problem-solver* Responsive
and dedicated to providing excellent customer service* Phone or
call center experience a plus* Able to work in a constant state of
alertness and safe manner
Keywords: Madison-Davis, LLC - Executive Recruiting, Garland , HelpDesk, Other , Garland, Texas
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