Salesforce Service Cloud Administrator III

Company: Elevate
Location: Garland
Posted on: February 24, 2021

Job Description:

Job Summary:The Salesforce Service Cloud Administrator will participate in the definition, implementation and support of Elevate's Customer Agent service center platform. The administrator will work closely with project leads, organizational units, and subject matter experts to identify, configure, deploy, and maintain business processes. The right candidate will be responsible for executing on the day-to-day custom task list configuration, support, maintenance and improvement of our Salesforce ecosystem. The candidate should have a demonstrated background in Salesforce Administration with a specialization in Service Cloud. The candidate will be an excellent communicator and deem themselves as an all-star functional Salesforce expert. This is an exciting, ground floor opportunity to be involved with a new implementation.
Essential Functions:

• Review business requirements and participate in requirement capture sessions with business partners.
• Implement and configure documented solutions for customer requirements.
• Develop declarative solutions using standard Salesforce functionality.
• Analyze and align current business process with product capabilities.
• Training and demonstration of standard product features as well as custom developed solutions.
• Practice continuous improvement - contributing to the improvement of implementation and service team best practices and processes.
• Work in a highly collaborative environment with dedicated teams that include a Program Manager and Developers.
• Administers and advises on the design, installation, configuration, maintenance, and upgrades of a Salesforce platform for an organization.
• Creates, updates, and maintains information to enable users to access and accurately perform available functions.
• Daily administration and support of Salesforce application including user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
• Working with stakeholders to create and manage complex workflow rules, data validation and triggers.
• Ensuring timely delivery of reporting and data needs to each functional team of users.
• Creating and maintaining documentation on processes, policies, application configuration and help-related materials.
• Help develop and maintain Service Cloud/Business Operations governance strategy and roadmap.
• Support Salesforce Service Cloud API integrations.
• Serve as the central point of contact for the Operations team, Business teams and Technology teams for Service Cloud within the organization.
• Establish a product feedback intake system with Operations and other teams.
• Ability to assess the impact of new requirements on Salesforce.com and effectively balance user-requested functionality with long term platform stability and scalability.
• Basic understanding of project management practices.
  Experience and Education:
  • 5+ years of Salesforce Administration experience.
  • Certified 201 Salesforce Administrator a plus.
  • The ability to distill loosely defined problems, identify potential approaches and execute solutions.
  • Proven success in developing, deploying and driving adoption of business processes.
  • Keen understanding of how Salesforce fits into the larger technology landscape.
  • Confident and highly communicative, with excellent business insight and a willingness to challenge others or propose changes.
  • The ability to work with a globally dispersed team.
  • Demonstrated success performing in a fast-paced, dynamic environment.
  • Bachelor's degree or equivalent.
  • Demonstrated, strong and extensive Salesforce Administration work experience, preferably in an Agile environment.
  • Solid business process engineering skills utilizing Salesforce CRM platform.
  • Ability to provide ongoing business support to the users for the CRM platform.
  • Understanding of Salesforce Lightning UI, as well as Salesforce Service Cloud.
  • Ability to solution for Salesforce integration with other Systems.
  • Ability to develop reports, dashboards, and processes to continuously monitor data quality and integrity.
  • Ability to interpret system / business requirements and prepare specification and design document.
  • Experience working with Development teams.
  • Familiar with modern technology and architecture (cloud, virtualization, object stores, etc.), as well as with SDLC tools and agile development methodology.
  • Ability to follow best practices for Salesforce.
  • The ability to effectively prioritize and multi-task.
  • Strong analytical skills.
  • Strong attention to detail.
  • Strong time management skills.

Keywords: Elevate, Garland , Salesforce Service Cloud Administrator III, Other , Garland, Texas