AVP, Quality Control (Correspondent Lending)
Company: Rushmore Loan Management Services LLC
Location: Garland
Posted on: February 25, 2021
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Job Description:
CORE VALUES:The Company Core Values: We are PROUD, All for WON,
and We are SCRAPPY are inherent to how Employees view and act. To
ensure Employees have an environment where expectations are clear,
we desire that all employees embrace each Core Value through the
use of descriptors and employees understand the behavioral drivers
to be successful. We are Proud:--Reliable Confident, Committed, All
for Won:--Team Player, Collaborative, and We are
Scrappy:--Resourceful, Persistent, and InnovativeIn addition to the
Company Core Values, there are two Supporting Values that Employees
are expected to strive to exemplify on a daily basis: Integrity,
which is our Permission-to-Play value; and Excellence, which is our
Aspirational value.POSITION SUMMARY: The AVP of Quality Control is
responsible to provide oversight of the Correspondent Lending areas
to ensure Rushmore is in compliance with company policies,
procedures, and all applicable laws, rules, regulations, including
agency and investor requirements. Advise the Senior Management,
Firm personnel and parent company of emerging compliance issues and
consults and guides the firm in the establishment of controls to
mitigate risk. Keep current on all regulatory and compliance law
changes and maintain Quality Control documentation and test plans
to be compliant. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Supports
the SVP, QC in executing on the goals and objectives of the
department and assists in identifying strategic opportunities to
improve QC services for Rushmore* Lead Correspondent Lending
Quality Control functional areas as assigned* Lead a team of
outsourced vendor staff* Holds team accountable for performance and
development* Provide training and mentoring to staff* Provide
consultative partnership to lines of business to address
operational risks and opportunities* Perform loan selection,
workload assignments, and results review for assigned areas of
responsibilities* Oversees quality of work performed by the staff--
Prepare QC Monthly Reports which track and monitor material,
moderate, and recurring exceptions identified during the reviews --
Determine defect drivers and analyze root cause of the exceptions
and open Management Action Plans -- Escalate QC concerns to senior
management and report on progress as well as risks-- Validate/Test
Management Action Plans to ensure containment and corrective
actions are effective* Present QC results and Management Action
Plan (MAP) updates to the QC Committee* Manage and oversee the
vendor resources to ensure appropriate SLAs are met* Participate in
the review and development of new and/or revisions to Quality
Control policies and procedures.* Continually evaluate QC processes
and recommend improvements which automate and streamline QC
processes.* Perform other related duties or QC reviews as
assigned.ESSENTIAL KNOWLEDGE & SKILLS:* Technical knowledge of
mortgage lending across all channels (Correspondent, Wholesale,
Retail,...)* Research and problem solving skills related to
mortgage lending rules and regulations* Sound decision making
skills, good judgement, critical thinking and innovation within a
fast-paced environment* Ability to set goals and meet deadlines*
Ability to work with all levels of management and staff* Impactful
communicator with the ability to drive change* Strong presentation
and analytical skills* Strong knowledge of Federal and state laws
applicable to mortgage lending including agency and government
entity requirements* Research skills and technical understanding of
loan lendingEDUCATION AND/OR EXPERIENCE:* Bachelors degree
required* Advanced degree preferred* Minimum of 10 years of quality
control experience with focus on lending* Minimum of 5 years
management experienceMACHINES, OFFICE EQUIPMENT & SOFTWARE: * PC
computer with Windows operating system, facsimile, photocopier, MS
Word, Excel and Access* QLink, Aces or other quality control
software used by Rushmore * Familiarity and working knowledge of
databases and loan lending systems
Keywords: Rushmore Loan Management Services LLC, Garland , AVP, Quality Control (Correspondent Lending), Other , Garland, Texas
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