AVP, Quality Control (Correspondent Lending)

Company: Rushmore Loan Management Services LLC
Location: Garland
Posted on: February 25, 2021

Job Description:

CORE VALUES:The Company Core Values: We are PROUD, All for WON, and We are SCRAPPY are inherent to how Employees view and act. To ensure Employees have an environment where expectations are clear, we desire that all employees embrace each Core Value through the use of descriptors and employees understand the behavioral drivers to be successful. We are Proud:--Reliable Confident, Committed, All for Won:--Team Player, Collaborative, and We are Scrappy:--Resourceful, Persistent, and InnovativeIn addition to the Company Core Values, there are two Supporting Values that Employees are expected to strive to exemplify on a daily basis: Integrity, which is our Permission-to-Play value; and Excellence, which is our Aspirational value.POSITION SUMMARY: The AVP of Quality Control is responsible to provide oversight of the Correspondent Lending areas to ensure Rushmore is in compliance with company policies, procedures, and all applicable laws, rules, regulations, including agency and investor requirements. Advise the Senior Management, Firm personnel and parent company of emerging compliance issues and consults and guides the firm in the establishment of controls to mitigate risk. Keep current on all regulatory and compliance law changes and maintain Quality Control documentation and test plans to be compliant. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Supports the SVP, QC in executing on the goals and objectives of the department and assists in identifying strategic opportunities to improve QC services for Rushmore* Lead Correspondent Lending Quality Control functional areas as assigned* Lead a team of outsourced vendor staff* Holds team accountable for performance and development* Provide training and mentoring to staff* Provide consultative partnership to lines of business to address operational risks and opportunities* Perform loan selection, workload assignments, and results review for assigned areas of responsibilities* Oversees quality of work performed by the staff-- Prepare QC Monthly Reports which track and monitor material, moderate, and recurring exceptions identified during the reviews -- Determine defect drivers and analyze root cause of the exceptions and open Management Action Plans -- Escalate QC concerns to senior management and report on progress as well as risks-- Validate/Test Management Action Plans to ensure containment and corrective actions are effective* Present QC results and Management Action Plan (MAP) updates to the QC Committee* Manage and oversee the vendor resources to ensure appropriate SLAs are met* Participate in the review and development of new and/or revisions to Quality Control policies and procedures.* Continually evaluate QC processes and recommend improvements which automate and streamline QC processes.* Perform other related duties or QC reviews as assigned.ESSENTIAL KNOWLEDGE & SKILLS:* Technical knowledge of mortgage lending across all channels (Correspondent, Wholesale, Retail,...)* Research and problem solving skills related to mortgage lending rules and regulations* Sound decision making skills, good judgement, critical thinking and innovation within a fast-paced environment* Ability to set goals and meet deadlines* Ability to work with all levels of management and staff* Impactful communicator with the ability to drive change* Strong presentation and analytical skills* Strong knowledge of Federal and state laws applicable to mortgage lending including agency and government entity requirements* Research skills and technical understanding of loan lendingEDUCATION AND/OR EXPERIENCE:* Bachelors degree required* Advanced degree preferred* Minimum of 10 years of quality control experience with focus on lending* Minimum of 5 years management experienceMACHINES, OFFICE EQUIPMENT & SOFTWARE: * PC computer with Windows operating system, facsimile, photocopier, MS Word, Excel and Access* QLink, Aces or other quality control software used by Rushmore * Familiarity and working knowledge of databases and loan lending systems

Keywords: Rushmore Loan Management Services LLC, Garland , AVP, Quality Control (Correspondent Lending), Other , Garland, Texas