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Rental Operations Specialist

Company: Bearcom
Location: Garland
Posted on: May 3, 2021

Job Description:

BearCom is the largest value-added distributor of wireless, voice, data and video solutions that boost operating efficiency and increase safety. The company is currently in a high-growth phase and building a team of people who share core values of positivity, exceptional work ethic and a commitment to working hard in order to get the job done. Through partnerships with Motorola, JVC Kenwood, Avigilon, and the like, BearCom services the mission-critical communications needs of its sophisticated customer base. With nearly forty years in the industry and a reputation for technical expertise and the ability to offer customized solutions, BearCom delivers a variety of communication applications across a diverse mix of over 40 end markets in the US and Canada. BearCom's ability to create tailored solutions for its extensive base of over 20,000 active customers allows them to enjoy relationships with the Fortune 100 to small municipalities. BearCom's headquarters and distribution center are in Dallas, TX and the company is currently partnered with the industry renowned Private Equity sponsor Bertram Funds out of San Mateo, California.

As a Rental Operations Specialist (ROS) you will be responsible for managing the wireless needs of special event holders across the country. In this role you will interface with large venue holders, and prepare for upcoming special events while managing behind the scene operations.

The Rental Operations Specialist will also travel within the U.S. and, potentially Canada. This is a fast paced position that requires multi-tasking skills, quick thinking and fast response. You will have the exciting opportunity to be part of a team that makes major sporting events, music festivals, and conventions successful across the U.S.


  • Learn key business processes and procedures in managing the overall rental business of wireless communication equipment including (two way radios, PTT, wireless internet etc).
  • Trouble shoot, support and address customer and branch office needs in the field.
  • Work in a team environment and independently when necessary.
  • Multi-task, and work under time constraints.
  • Use computer software to program equipment and manage BearCom's assets.
  • Train new and existing employees on all aspects of rental operations policies and procedures.
  • Assist in completing physical equipment inventories.
  • Clean and maintain in-coming and out-going equipment.
  • Use FedEx software to accurately ship equipment to designated location(s).
  • Travel to BearCom branches and various events to staff and support as necessary.
  • Work shifts during events that can range from 8 -16 hours days.
  • Overcome any arising conflicts and issues while keeping in line with BearCom policies and procedures.
  • Effectively communicate with staff at all levels of the organization.
  • Impress upon new and existing staff the BearCom values and business culture.


  • 1+ years of experience in multi-tasking, fast paced environment role (or similar position).
  • Must be proficient in Microsoft office, especially Excel and Outlook.
  • JDE / CRM experience a plus.
  • Ability to write business correspondence and communicate effectively.
  • Possess high level of attention to detail.
  • Must be able to frequently lift and/or move packages from 10 to 60 pounds.
  • Ability and willingness to travel up to 20 percent.
  • Professional demeanor
  • High school diploma or equivalent; college a plus.
  • Must have a valid driver's license and proof of insurance.
  • Drug screenings and background checks are part of the hiring process which may also include a Motor Vehicle Record check.

BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include: Medical, Dental, Vision, 401k, Paid-Time-Off, Holiday pay and much more.

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.

Keywords: Bearcom, Garland , Rental Operations Specialist, Other , Garland, Texas

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