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Compliance Ops Specialist (Remote)

Company: Arival Bank
Location: Garland
Posted on: November 18, 2021

Job Description:

Location: Remote (possible), US time zone preferred

Arival Bank International Corp. is a US-based digital bank licensed and regulated by OCIF. After obtaining our US banking license (IFE license #065) at the beginning of 2021, we officially went live in June 2021 and onboarded 80+ corporate clients up to date from 20+ countries all over the globe. With the in-house developed smart compliance technology, Arival is on a mission to become the go-to digital bank for digital SMEs, crypto & blockchain-related businesses all over the world.

We're actively growing our international team with offices in Miami, Puerto Rico, Europe, and Singapore, with over 40+ employees, and building many departments from the ground up.

As Compliance Operations Specialist, you will be mainly responsible for Arival's Customer Onboarding area with a focus on tracking specific SLA's in relation to response times, generating solutions, and providing a satisfactory experience for our customers.


Assist in conducting KYC onboarding of institutional customers, reviewing client documentation/information for sufficiency, accuracy, and legitimacy.

Provide data-driven reporting and business intelligence to identify any issues with our onboarding and work on solutions to improve dropout rates, processing times, and overall onboarding experience;

Ensure customer turnaround times are defined, the associated SLA's are understood, tracked, and managed with all involved parties;

Translate onboarding, compliance and customer success issues and objectives into metrics and KPIs;

Work side by side with the Customer Support Team in order to resolve critical queries from our customers related to onboarding requirements;

Suggest process enhancements and research tools to increase efficiency and accuracy;

Work with other Compliance Team members to develop technical specifications for the process enhancements or new onboarding flow buildout;

Explore and interpret data sets and analyze results to be able to identify trends and patterns;

Automate processes for gathering and exposing internal data to internal stakeholders (compliance, product, customer support);

Interact with our engineering team and external vendors to implement changes driven by the conclusions of your analysis.


Experience working in the crypto/fintech industry specifically relating to Customer onboarding;

Minimum 2 years of experience (essential) with Customer Onboarding UI/UX and familiarity with international AML/CTF standards and requirements, preferably with hands-on knowledge of banking and relevant regulatory requirements;

Experience with the SQL language and data manipulation in spreadsheets;

Good analytical, debugging, problem-solving, and critical thinking skills;

A customer- and product-focused mindset, with the ability to make well-reasoned tradeoffs between speed and quality.


Experience evaluating operational processes and procedures to ensure compliance with applicable laws, regulations, and industry best practices;

Experience building tactical and scalable solutions for operational teams to manage compliance tasks and risks;

You have collaborated with technology teams to roll out enhancements to systems to meet regulatory requirements;

Experience with data analysis to support fraud, financial crime, or compliance programs in the financial services area;

Familiarity with BI/dashboarding tools such as Looker, PowerBI, Amplitude;

Some experience with Python and its ecosystem.


Join the team of abnormal visionaries in startup attire

Enjoy a highly diverse and international culture

An opportunity to build the future and freedom to work wherever you want

Fair pay, no matter where you live along with a competitive benefits package

Health, dental, and vision insurance

Disability benefits

401(k) plan with corporate matching

Computer setup of your choice

Generous paid time off to relax and recharge

Opportunity to work in a growing mission-driven startup

Keywords: Arival Bank, Garland , Compliance Ops Specialist (Remote), Other , Garland, Texas

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