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Claim Coordinator

Company: Firearms Legal Protection
Location: Garland
Posted on: November 18, 2021

Job Description:

Claim CoordinatorReports to: VP of Member BenefitsStatus: Exempt, Full-timeDepartment: Member Benefit Job Summary: Firearms Legal Protection offers legal service plans that provide legal defense coverage for members who legally use a weapon in self-defense or defense of others. In addition, FLP offers programs and services to educate lawful gun owners on their rights.We are looking for an experienced Claim Coordinator/Paralegal to help with implementing and providing administrative support to our claim process and legal/member benefit departments. You will work with our VP of Member Benefits and Claim Vendor to implement and support our claim process. The candidate will be expected to have strong communication skills, be able to provide support in communicating with the insured, experts, outside parties, and the claims department on matters relating to a claim. The candidate will assist in the preparation of required reporting on regular intervals in the life cycle of the claim as well as work with adjusters and outside vendors.Responsibilities:-- Familiarize yourself with the company's vision and mission, seek to accomplish set goals and objectives-- Courteously and promptly answer calls from insured's, claimants, agents, and any other parties gathering the necessary information in a timely manner-- Identify claims that require immediate attention and escalate to the appropriate resource-- Communicate and collaborate with adjusters to provide claims support-- Coordinate with Claim Vendor to ensure compliance and quality of service provided to FLP members-- Research, obtain and document claim information to ensure the level of service provided to our customers meets/exceeds service level agreements-- Assist with special projects as required/requested-- Demonstrate technical proficiency with all computer systems necessary for the efficient management of daily tasks-- Document all activity on any claim in the electronic claim system for internal purposes-- Create and distribute reports as needed-- Assist in the development of benefit providers' network-- Respond to member benefit questions-- Other duties as assignedRequirements:

  • Bachelor's degree in relevant fields
  • Highly effective verbal and written communication skills
  • Excellent time management and organizational skills
  • Ability to provide high level of customer experience
  • Proficient in Microsoft Office
  • A background in claim operation is required
  • Experience and ability to thrive and provide quality paralegal support in a time-sensitive, high volume, team environment is highly preferred

Keywords: Firearms Legal Protection, Garland , Claim Coordinator, Other , Garland, Texas

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