Bilingual Customer Service/Order Assistance

Company: Kelly Services
Location: Garland
Posted on: November 18, 2021

Job Description:

Kelly Services has an immediate need for a Customer Service Representative for a top client in the Garland, TX area. The ideal candidate will have experience with customer service, and using multiple systems. This is not your typical call center environment since the company is smaller. This position does require a lot of research and follow up with customers by phone or email. Items such as tracking, credits, or large order entries are essential. Bilingual (Spanish) is highly preferred.
**Position overview:**
Under the general supervision of the Customer Service Manager, this position requires an individual with a strong dedication to quality customer service. Superior telephone etiquette and an ability to interact effectively with customers is required. As a part of the Customer Service team, the Customer Service Representative is expected to work collaboratively with, and earn the respect of, all other team members; and work in tandem to continuously improve purchasing processes that will positively impact customer service and grow profitably.
**Duties and Responsibilities:**
_This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent._
+ Receive incoming calls, and process telephone orders from customers, verify correct items, quantities, prices and availability.
+ Coordinate customer orders to ensure they are shipped in a timely manner; effectively communicate priority orders.
+ Contact customers who have blanket orders on a regularly scheduled basis.
+ Obtain information on new customers.
+ Troubleshoot and resolve customer issues with products or specific orders.
+ Receive and direct calls (other than customer service) to the appropriate personnel.
+ Assist Area Managers with fulfillment of orders, special orders, or research necessary.
+ Track and address any back order issues, and all other manual reporting; audit as necessary (attention to detail).
+ Establish and maintain professional communication with internal/external customers, and vendors.
+ Collaboratively work with inter departments and customers.
+ Notify Manager on escalated issues such as mis-shipments, or incorrect orders, etc.
+ Participate in continuous improvement and physical inventory activity.
+ Mastery of company's product catalog and technology; keep informed of all new company products to efficiently service all customers.
+ Performance of other duties as assigned by manager.
Pay rate: up to $18/hr
Contract to hire opportunity
Please apply now or reach out to me at
**Why Kelly** **--** **?**
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
**About Kelly** **--**
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly Services, Garland , Bilingual Customer Service/Order Assistance, Other , Garland, Texas