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Member & Enrollment Specialist - Remote

Company: Dahl Consulting
Location: Garland
Posted on: November 23, 2021

Job Description:

The Membership and Enrollment Specialist I is responsible for providing level one support members.Role and ResponsibilitiesProvides Level 1 support by answering incoming calls regarding Enrollment, Eligibility and/or Premium Billing Questions.Collaborates with internal and partners to resolve Level 1 Enrollment and Eligibility issues.Facilitates collection of outstanding premium.Work with State-based exchange and Federal Facilitated Marketplace (FFM) to resolve Level 1 enrollment, premium, APTC/CSR disputes or discrepancies.Participate in the discovery and resolution of root cause for recurring issues.Work with Members in grace period to resolve billing issues and/or collect outstanding premium.Ensure that all customer needs and problems are properly communicated and managed in a way that maintains great customer relationships. Qualifications and Education RequirementsStrong communication skills, both verbal and written (bilingual is a plus, but not required)Must be detailed oriented and present critical analytical thinking skillsMust display active listening skillsMust present strong ability to read and comprehend material presented both orally and in writingOrganized and be able to prioritize work to meet deadlinesWorks independently with little supervisionAble to thrive and adapt in a fast paced, stressful environmentMust be flexible to change and open to learning new tasks as assignedMust have experience using Microsoft Office, along with general typing skillsUnderstanding of regulatory and compliance rules surrounding enrollment and eligibilityMust have 1-2 years of Healthcare knowledgeHigh School diploma or GED required.One to three years of customer service experience required in a call center environment.Must have previous knowledge and/or experience working with Individual Family Health Plans(IFP), Federally Facilitated Marketplace(FFM) and the Affordable Care Act(ACA)#DAHLGrads #ZipDGby Jobble

Keywords: Dahl Consulting, Garland , Member & Enrollment Specialist - Remote, Other , Garland, Texas

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