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Support Representative

Company: gategroup
Location: Garland
Posted on: January 13, 2022

Job Description:

About us
Gate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

Job Summary
Position acts as a liaison between customers, other caterers, and Gate Gourmet operations regarding menu development, presentations, customer events, and day-to-day operational activities. This position will monitor, maintain and develop Gate Gourmet's customer menu designs, quality assurance, performance reports, using a variety of visual and written media.

Main Duties and Responsibilities:
Actively involved in day-to-day customer/operational activities, customer management, and customer development.
Develops, manages, distributes, and communicates customer data impacting Gate Gourmet operations and identified customer groups.
Maintains internal and external customer performance reports
Regularly participates in menu presentation to monitor adherence to customer specification
Translates recipes created and approved by the culinary team/customer into an Airserv friendly format
Develops key relationships and materials focused on the customer and Gate Gourmet operations teams for the execution and delivery of defined internal and external expectations.

Qualifications
Education:
High School Graduate (required)
Bachelor's Degree (preferred)

Work Experience:
3 years of experience in an operations role
1 year as a Representative, Sales and Service, Support
Extensive airline software package experience
Customer Service experience (preferred)

Job Skills:
Must be proficient in Microsoft PowerPoint, Excel, Word, and Outlook

Language / Communication Skills:
Proven communication skills (oral and written)

Job Dimensions
Geographic Responsibility: US
Type of Employment: Full-time
Exemption Classification: Exempt
Travel %: 25%
Work Environment / Requirements of the Job: Normal office and industrial kitchen environments

Gategroup Competencies Required to be Successful in the Job:
Thinking - Information Search and analysis & problem resolution skills
Engaging - Understanding others, Team Leadership and Developing People
Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability , take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone's day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Keywords: gategroup, Garland , Support Representative, Other , Garland, Texas

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