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Customer Support Specialist - Part-time/Remote

Company: NURSING.com
Location: Garland
Posted on: January 16, 2022

Job Description:

This is a part-time, remote customer support position. The role will be 18-24 hours per week with additional days optional to provide time-off coverage. The position will require 3 days of work - Monday being mandatory with one weekend day, and your 3rd day selection up to you. This role is great for someone looking to break out of the traditional work week!

About You

You absolutely LOVE solving problems. You are the go-to for your friends when they need advice. They will not only confide in you but ask your opinion.

You are incredible at resolving conflicts. You can turn a tense situation around, and put those around you at ease.

You are passionately curious and love to dig for deeper understanding.

You are very comfortable with softwares and technology. You know how to search out answers to your questions and learn things independently.

About Us

NURSING.com is an online nursing education supplement founded in 2015. In 2017 we launched our e-learning subscription platform for nursing students and have seen rapid growth year over year.

We are ridiculously passionate about improving online learning - and see a very bright future!

Customer Success is one of our highest priorities and as such we provide outstanding customer support. We are currently looking for a master communicator to join our team.

Job Description

  • Provide direct support to our users via email, chat, etc
  • Identify trends and areas of biggest friction for our users
  • Work with the user to gather and track data for technical issues
  • Help users reach their goals with our product
  • Initiate process improvements
  • Use a variety of tools/softwares on a daily basis
  • Track key performance indicators, and maintain excellence

    Reports to

    As a Customer Support member of our team, you will report to the Head of Customer Success

    Requirements

    Must-Have
    • Excellent written communication skills
    • Team player
    • Effective Listening
    • Patience
    • Attention to detail
    • Organization
    • Excellent people skills
    • Positive and motivated self-starter
    • Ability to prioritize work effectively
    • Problem-solving skills
    • Embrace Education
    • Computer skills: Internet, Email, Software Concepts, Word Processing, Formatting, Presentations, Spreadsheets

      Nice to Have
      • Customer support experience preferred
      • Customer support experience with software company

        Benefits
        • Eligible for annual salary increases
        • Education and professional training
        • Audible account access
        • An opportunity to provide a meaningful impact on the world
        • Casual and friendly work environment
        • Salary: $18.00-$20.00/hour

Keywords: NURSING.com, Garland , Customer Support Specialist - Part-time/Remote, Other , Garland, Texas

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