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Strategic Client Executive - Remote

Company: EmpiRx Health
Location: Garland
Posted on: January 16, 2022

Job Description:

Who we are:
EmpiRx Health is a disruptor in an ever-changing healthcare industry, offering a market-differentiating, value-based pharmacy benefits management solution. We are bold and fearless in our approach to healthcare, how we talk about ourselves, and our use of advanced technology and analytics.

What we do:
We partner with HR and Benefits managers nationwide ensuring our membership has access to the best pharmacy benefits available. We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do-and our population health solution delivers tailored strategies for our clients. Every day, our pharmaceutical staff is consulting with physicians to drive the greatest clinical and financial outcomes.

The employee experience:
EmpiRx Health has become a category creator and an award-winning leader in the healthcare space because we invest in our people. Our leadership teams drive the employee experience with strengths-based learning and development. Using Gallup's CliftonStrengths assessment, our managers ensure employees have opportunities to excel by maximizing their top strengths and infinite potential. At EmpiRx, every employee is empowered to bring the best version of themselves to a safe environment where their voice is heard, and their talents are developed. We've eliminated formal performance reviews, opting to rely on the manager-employee relationship to drive individual and organizational performance. Fostering collaboration, open dialogue, and continuous improvement is how we've created a talent-driven, nimble organization where ground-breaking ideas are celebrated. Recognized by Inc. 5000 and the Validation Institute, EmpiRx Health is also certified as a Great Place to Work, and winner of Fortune's Best Workplaces and Modern Healthcare's Best Places to Work.
EmpiRx Health is experiencing explosive growth and is seeking a Program Manager to be a part of our special team. It's an exciting time to be a part of EmpiRx Health. Come grow with us!

What you will be doing:
Operate as the strategic lead for clients
Effectively communicate and interact with all other EmpiRx Health departments and suppliers in a manner that fosters teamwork and unity, to benefit the client
Educate clients on best practices in pharmacy and act as SME
Proactively look for areas of improvement in the client experience space
Improving efficiencies and work-flow along with mentorship and training of other CM team members
Execute on a timely basis all client management requests
Interpret current healthcare trends and issues that may affect client strategies
Oversee the client transition from the Go-To-Market Team to the Operations Team, including client implementation, building a strategic roadmap, quality assurance, error resolution and day-to-day oversight
Foster strong relationships both externally and internally
Effectively present group presentations regarding EmpiRx Health operational performance metrics to clients on an as-needed basis to promote client satisfaction, client retention and new partnership opportunities
Perform other responsibilities and projects on an as needed basis

What you need:
7+ years of direct client/account management experience in a healthcare environment.
PBM experience a plus.
Ability to manage multiple clients and deliverables simultaneously in a high energetic/fast paced environment.
A hunger to provide the best possible customer experience to clients.
A vested interest in the professional development of a young team.
Salesforce Sales Cloud CRM experience a plus.
Ability to travel and present to clients when it is safe to do so.

Benefits and Perks:
Our family and LGBTQ-friendly benefits reflect our commitment to supporting a diverse workforce. Our benefits include medical, prescription, vision, dental, life, and disability insurance with coverage for domestic partnerships. Additionally, we offer a 401K program, parental leave for childbirth and adoption, and student loan reimbursement. Additional perks include unlimited PTO, flexible work arrangements, online wellness resources with complimentary tools and access to counselors and advocates, and bi-weekly "take a break" sessions.

Location: Remote

EmpiRx Health is an Equal Opportunity Employer

Keywords: EmpiRx Health, Garland , Strategic Client Executive - Remote, Other , Garland, Texas

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