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Call Center Tech (Remote)

Company: Tidal Basin Group
Location: Garland
Posted on: May 12, 2022

Job Description:

Position Summary: Our Call Center Representative is responsible for assisting individuals impacted by natural disasters who are applying for services to their rebuild lives. Call Center Representatives, provide empathy to survivors of natural disasters along with timely and accurate information to those applying to the program, our program management via phone, teams chat and email, while capturing details from applicants via phone calls.

Job Duties and Responsibilities include:

  • Must be available between the hours of 8am - 6pm CST
  • Strong attention to detail, time management, and decision-making skills
  • Must be comfortable working in a fast-paced, high-volume call center
  • Must be available between the hours of 8am - 6pm CST
  • Strong attention to detail, time management, and decision-making skills
  • Must be comfortable working in a fast-paced, high-volume call center
  • Ability to demonstrate both empathy and professionalism.
  • Polished phone etiquette and grammar and strong computer data entry skills
  • Perform other duties as assigned
  • Complete all required compliance training on an annual basis

    Skills and Competencies: (i.e. dependable, self-directed, goal-oriented, ability to effectively communicate complex informaton, Emergency Management / Disaster Recovery industry knowledge preferred, specific technical programs needed, etc.)

    Required Education and Experience:
    • High school diploma or equivalent
    • 2 years of previous experience in customer service

      Preferred:
      • Professional Proficiency in Creole/French, Spanish and English languages
      • Previous experience in a Disaster Recovery call center

        Salary

        $15.00 an hour.

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Keywords: Tidal Basin Group, Garland , Call Center Tech (Remote), Other , Garland, Texas

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