Learning and Development Specialist
Company: Wingstop Restaurants Inc.
Location: Garland
Posted on: May 12, 2022
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Job Description:
WHO WE ARE
We're not in the wing business. We're in the flavor business. It's
been our mission to Serve the World Flavor since we first opened in
1994, and we're just getting started. 1997 saw the opening of our
first brand partner operated Wingstop location, and by 2002 we had
served the world one billion wings. It's flavor that defines us and
has made Wingstop one of the fastest growing brands in the
restaurant industry.
Above all else - our success is largely due to our people and our
core values, or what we call The Wingstop Way of being
entrepreneurial, service-minded, fun and authentic. We believe
having a strong people foundation centered on these collective
values creates a crave-worthy culture and talented team, as well as
ensures our brand is poised for accelerated growth. We all win
together.
YOUR IMPACT
As a L&D Specialist, you are responsible for training new team
members in our Corporate locations, supporting New Restaurant
Openings as needed, as well as Wingstop franchisees / operators in
both the classroom and in restaurant training programs. You will
teach and coach these individuals through to completion of the
training program. You will be responsible for training them on how
to perform all necessary operations in adherence with brand
standards and how to operate great restaurants.
WHAT YOU'LL DO
Training Support
Coordinate and lead operational training for new team members in
our WRI Restaurant locations
Support New Restaurant Openings through our NRO program
Coordinate and lead operational training to new franchisees and
members of their operations team. Train on all aspects needed to
operate a Wingstop restaurant. In addition, you will coach them
on:
-How to effectively train their teams
-How to provide a great Wingstop guest experience
-How to manage great restaurants through targeted General Manager
training in addition to station training
Identify learning gaps and design training intervention(s) as
necessary
Other
Represent the training and operations teams in special projects on
as needed basis.
Assess training program, identify areas for improvement, present
recommendations for improvement to cross-functional leaders, and
lead the change process.
Complete administrative tasks in a timely manner
Regular and predictable attendance
Other duties as assigned.
WHO YOU ARE
HUMBLE: Maintain a calm, tactful demeanor when dealing with
difficult situations and able to motivate and inspire others
HUNGRY: Willing to roll up your sleeves and do what it takes to
make Wingstop's learning and development initiatives best in
class
SMART: Ability to identify learning gaps and determine appropriate
intervention
SERVICE-MINDED: Genuine desire to serve our guests and our team
members
ENTREPRENEURIAL: Self-starter with a passion for continuous
learning
AUTHENTIC: Model our Wingstop Way values and behavior
FUN: Able to create a fun and engaging learning environment for
others
A DAY IN THE LIFE
So, what does 'all in a day's work' look like to a Wing Expert in
this role? Your day could shape up somewhat like this:
Start your morning managing enrollment for upcoming Flavor Academy
training classes
Mid-morning, communicate with trainees and Brand Partners to set
expectations for a great upcoming training class
In the afternoon, start a new training class in our WRI Wingstop
training location
Prepare to depart for an upcoming New Restaurant Opening
Close the day answering trainee questions and modeling the way for
new hires and setting them up for success
Wingstop provides equal opportunities for everyone that works for
us and everyone that applies to join our team, without regard to
sex or gender, gender identity, gender expression, age, race,
religious creed, color, national origin, ancestry, pregnancy,
physical or mental disability, medical condition, genetic
information, marital status, sexual orientation, any service, past,
present, or future, in the uniformed services of the United States
(military or veteran status), or any other consideration protected
by federal, state, or local law.
Keywords: Wingstop Restaurants Inc., Garland , Learning and Development Specialist, Other , Garland, Texas
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