Learning and Development Specialist

Company: Wingstop Restaurants Inc.
Location: Garland
Posted on: May 12, 2022

Job Description:

WHO WE ARE
We're not in the wing business. We're in the flavor business. It's been our mission to Serve the World Flavor since we first opened in 1994, and we're just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else - our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT
As a L&D Specialist, you are responsible for training new team members in our Corporate locations, supporting New Restaurant Openings as needed, as well as Wingstop franchisees / operators in both the classroom and in restaurant training programs. You will teach and coach these individuals through to completion of the training program. You will be responsible for training them on how to perform all necessary operations in adherence with brand standards and how to operate great restaurants.

WHAT YOU'LL DO
Training Support
Coordinate and lead operational training for new team members in our WRI Restaurant locations
Support New Restaurant Openings through our NRO program
Coordinate and lead operational training to new franchisees and members of their operations team. Train on all aspects needed to operate a Wingstop restaurant. In addition, you will coach them on:
-How to effectively train their teams
-How to provide a great Wingstop guest experience
-How to manage great restaurants through targeted General Manager training in addition to station training
Identify learning gaps and design training intervention(s) as necessary
Other
Represent the training and operations teams in special projects on as needed basis.
Assess training program, identify areas for improvement, present recommendations for improvement to cross-functional leaders, and lead the change process.
Complete administrative tasks in a timely manner
Regular and predictable attendance
Other duties as assigned.

WHO YOU ARE
HUMBLE: Maintain a calm, tactful demeanor when dealing with difficult situations and able to motivate and inspire others
HUNGRY: Willing to roll up your sleeves and do what it takes to make Wingstop's learning and development initiatives best in class
SMART: Ability to identify learning gaps and determine appropriate intervention
SERVICE-MINDED: Genuine desire to serve our guests and our team members
ENTREPRENEURIAL: Self-starter with a passion for continuous learning
AUTHENTIC: Model our Wingstop Way values and behavior
FUN: Able to create a fun and engaging learning environment for others

A DAY IN THE LIFE
So, what does 'all in a day's work' look like to a Wing Expert in this role? Your day could shape up somewhat like this:
Start your morning managing enrollment for upcoming Flavor Academy training classes
Mid-morning, communicate with trainees and Brand Partners to set expectations for a great upcoming training class
In the afternoon, start a new training class in our WRI Wingstop training location
Prepare to depart for an upcoming New Restaurant Opening
Close the day answering trainee questions and modeling the way for new hires and setting them up for success

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

Keywords: Wingstop Restaurants Inc., Garland , Learning and Development Specialist, Other , Garland, Texas