Team Lead Of Remote Advocates - Member Success
Company: BetterHelp. com
Location: Garland
Posted on: May 14, 2022
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Job Description:
DescriptionWho are we and why should you join us? We help people
change their lives. BetterHelp is the world's largest therapy
service. We set out on a mission to provide everyone with easy,
affordable, and private access to professional counseling: anytime,
anywhere. To date, our network of over 20,000 licensed, accredited,
and board-certified therapists have assisted more than 1,000,000
people. Every month, our secure website and mobile app facilitate
over 5,000,000 messages, chats, voice calls, and video sessions
that help people face life's challenges. We're taking mental
healthcare to the next level. We combine clinical care,
cutting-edge technology and data-driven product development to
constantly learn, iterate, and improve. We are relentless in our
pursuit of better, always questioning the status quo and
discovering new ways to get things done and serve our members. We
are a community that grows together both professionally and
personally. Even with our exponential growth, our team is kept
agile and nimble, allowing you to have a huge impact and carve your
own path from day one. We invest in our team's well-being and
professional development because we know that business and
individual growth go hand-in-hand. You will move fast, remain
flexible, and be challenged every day. Join us!What are we looking
for?BetterHelp is looking for a Team Lead of Remote Advocates for
Member Success who will manage a remote team that is driven to
support our conversion and retention efforts.What will you do?You
will lead and inspire 12-15 team members from across the U.SYou
will contribute to various team initiatives, including Service
Recovery, internal Quality Review and handle specialized.
interactions as assigned.You will respond to a minimum of 200
member inquiries per week to stay informed and ignite further
change .Work schedule determined by business need, weekend day may
be required.Defined Success KPIsPerformance for this role will be
assessed by the following:100% Completion of Service Recovery
Review and necessary outreach to win back member trust.100%
Completion of assigned internal Quality Review for training
purposes.100% Completion of 10 internal Quality Review Evaluations,
per team member, per week. Achieve a team RES (Retention Effort
Score) of 90%.What will you NOT do?You will NOT worry about "
Runway", "Cash left" , or "How much time we have until the next
round" . We have the startup DNA but we're fully backed and funded,
all the way to success.You will NOT be confined to your " Job". You
will get involved in product, marketing, business strategy, and
almost everything we do.You will NOT be bogged down by office
politics, ego, or bad attitude. Only positive,
pleasure-to-work-with people are allowed here!You will NOT get
yourself burned out. We work hard but we believe in maintaining a
sustainable work/life balance. Really.RequirementsOne year
experience of leading a team of 15+.Excellent communication (oral
and written), attention to detail, time management and
organizational skills.Solution-oriented, positively engaged to
create a better experience for members and team
members.BenefitsCompetitive salary & equity compensationExcellent
health, dental, and vision coverage401k benefits with employer
matching contributionRidiculous perks programOffice in the heart of
downtown Mountain View, a three-minute walk from CaltrainCommuter
benefits, FSA accounts, and Employee Stock Purchase
ProgramsBuilding something that matters loved by the people and
admired by the pressAny piece of hardware or software that will
make you happy and productiveAwesome people to work withNothing to
slow you downHelping people live a better life, every dayAt
BetterHelp we thrive on difference and individuality, and as part
of the Teladoc Health family, we are proud to be an Equal
Opportunity Employer. We never have and never will discriminate
against any job candidate or employee due to age, race, ethnicity,
religion, sex, color, national origin, gender, gender identity,
sexual orientation, medical condition, marital status, parental
status, disability, or Veteran status.
Keywords: BetterHelp. com, Garland , Team Lead Of Remote Advocates - Member Success, Other , Garland, Texas
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