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Professional Services (PS) Client Partner (Contact Center) - Orlando/Remote

Company: RingCentral
Location: Garland
Posted on: May 14, 2022

Job Description:

Professional Services (PS) Client Partner (Contact Center)

Some people go to work.
At RingCentral, you'll change the way the world works.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Sales Team to make sure we stay ahead of the competition.

We're currently looking for: Professional Services (PS) Client Partner (Contact Center)
Requirements include:

Lead and oversee approval for scoping, planning, cost estimating, and pricing of consulting projects. This includes statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition and customer retention.
Provide accurate forecasts of Professional Services bookings on a monthly basis.
Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues
Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
Provide engagement oversight for project portfolio
Manage day-to-day relationships with client stakeholders and resolution of all issues
Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
Transfer industry, technical, and product knowledge to customers.
Keep up-to-date on relevant competitive solutions, products and services.

Desired Qualifications:

[Bachelor or Master's (preferred) degree in a technical or business discipline
At least 5-7 years' experience in selling and delivering consulting services (background in selling and delivering consulting services should be extensive and allow for examples of engagements where you were the primary leader of solution sales of more than $500,000 per quarter)
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence. VoIP, Mobile, and Video background
Understanding of customer communications requirements for enterprise business markets.
Demonstrated ability in developing proposals, creating value propositions, and selling up to seven figure consulting engagements
Effective engagement estimation capabilities
A track record of delivering engagement oversight resulting in on-time, on-budget delivery of contracted services
Proven ability to sell follow-on service engagements to existing clients
Ability to travel frequently (up to 25%) within assigned geography
Pre-Sales quota carrying experience required.
Strong telecommunications background (with telephony and Soft Switch emphasis preferred).
RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.

What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Flexible PTO
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Pet insurance
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone--- (MVP---) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral - empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: RingCentral, Garland , Professional Services (PS) Client Partner (Contact Center) - Orlando/Remote, Other , Garland, Texas

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