Bilingual Collections Associate - Repo
Company: Capital One
Location: Garland
Posted on: May 15, 2022
Job Description:
Plano 5 (31065), United States of America, Plano, TexasBilingual
Collections Associate - RepoCapital One is a diversified bank that
offers a broad array of financial products and services to
consumers, small businesses, and commercial clients. Capital One
has one of the most widely recognized brands in the business. We
nurture a work environment where people with a variety of thoughts,
ideas and backgrounds come together to make Capital One a great
company and a great place to work.The Repossession department is
looking for a Work at Home Collection specialists seeking career
advancement. If you are a master negotiator and like to help
customers while minimizing delinquency, then this is the job for
you. As a Repossession associate you will be responsible for
calling significantly delinquent customers to arrange for payments
and work with vendors to ensure Capital One collateral is located
and retrieved from customers that are unwilling to pay. The main
objective of the role is to resolve customer delinquency and avoid
repossession of the collateral. General Responsibilities:
- Negotiates payment arrangements from significantly delinquent
customers.
- Works with vendors to ensure Capital One collateral is located
and retrieved as necessary
- Utilizes skip tracing tools to locate customers
successfully
- Uses queue management skills to in order to work an assigned
group of accountsSchedule: Tuesday - Friday 12:00pm - 9:00pm,
Saturday 8:00am - 5:00pm CSTBasic Qualifications:
- High School Diploma, GED, or equivalent certification
- Fluent in both English and Spanish
- At least 1 year of experience in a call center or at least 1
year of experience in customer service
- At least 1 year of experience with Microsoft Office or Google
Suites Preferred Qualifications:
- 1 year of Repossession experience
- 1 year of experience in Auto Finance Loss Mitigation
- 2 years of experience in a customer contact environment Work at
Home Technology Requirements
- A secure home office environment that is free from background
noise and distractions
- A reliable private internet connection that is not supplied by
use cellular data (hot spot)
- Cable or fiber connections are preferred
- Internet service download speeds must be at least 5 mbps, with
10+ mbps preferred - check your download speed using a speed test.
A sample one can be found here. To test your home internet from
your personal computer at home, type www.speedtest.net into the web
browser of your personal computer.
- Sustained ability to maintain latency less than 250 ms in voice
calls is required
- Hard wired connectivity is preferred, any use of wireless
connectivity must be Private (non-public) and password protected
through WPA2-PSK (AES) encryption. If you have any questions about
your encryption, please consult with your internet provider
- A private network is password protected where you have
ownership or line of site to every device on the network
- Capital One reserves the right to request proof of internet
provider, speed and service package from the associate
- Requirements are subject to change, as new systems and
technology is delivered. Capital One reserves the right to modify
internet service requirements with sixty (60) days notice. Work at
Home Living Requirements
- Candidates must live within approximately 100 miles driving
distance of 75024 (Plano, TX) and be comfortable coming in person
whenever required with no less than 24 hours notice. If you are
unable to attain the required Capital One Work at Home compatible
internet access or you live beyond 125 miles of the specified hub
site, Capital One reserves the right to rescind this offer. At this
time, Capital One will not sponsor a new applicant for employment
authorization for this position.No agencies please. Capital One is
an Equal Opportunity Employer committed to diversity and inclusion
in the workplace. All qualified applicants will receive
consideration for employment without regard to sex, race, color,
age, national origin, religion, physical and mental disability,
genetic information, marital status, sexual orientation, gender
identity/assignment, citizenship, pregnancy or maternity, protected
veteran status, or any other status prohibited by applicable
national, federal, state or local law. Capital One promotes a
drug-free workplace. Capital One will consider for employment
qualified applicants with a criminal history in a manner consistent
with the requirements of applicable laws regarding criminal
background inquiries, including, to the extent applicable, Article
23-A of the New York Correction Law; San Francisco, California
Police Code Article 49, Sections 4901-4920; New York City's Fair
Chance Act; Philadelphia's Fair Criminal Records Screening Act; and
other applicable federal, state, and local laws and regulations
regarding criminal background inquiries.If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation, please
contact Capital One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.For technical
support or questions about Capital One's recruiting process, please
send an email to Careers@capitalone.comCapital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site.Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Garland , Bilingual Collections Associate - Repo, Other , Garland, Texas
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