IT Help Desk Support - (West Coast - Remote Friendly)

Company: Carbon Health
Location: Garland
Posted on: May 15, 2022

Job Description:

Carbon Health seeks to hire IT Helpdesk support. We are looking for someone who cares deeply about customer service, someone who will help ensure that our internal IT team provides the same level of exceptional service for staff IT needs as our medical team provides for Carbon Health patients. The IT Helpdesk support will help maintain standards, follow workflow processes, and ensure that all Carbon Health internal customers are supported by an exceptional team that can solve all of any IT problems. The perfect candidate will be efficient, detail-oriented, will help drive our company compliance goals, and will excel at prioritization. The ideal candidate will also be a great communicator: ensuring all documentation and team communication meets our internal users' IT needs and training requirements. WHAT YOU---LL DO Support the organization's day-to-day IT needs Support our geographically diverse North American workforce Weekend schedule will be part of this support position Provide proposals for scaling our ability to support a rapidly growing headcount Productize automating the delivery and support of IT services: including networking and telephony, remote device management, single-sign on, AV, and the enforcement of security and compliance standards Manage staff needs and 3rd party vendors associated with providing IT help and services to internal customers by identifying, prioritizing, and confirming resolution of reported problems experienced with any and all IT services Keep our knowledge base up-to-date and provide training when needed Identify ways to streamline common processes and ensure we maximize value within the IT function Maintain asset inventory, software purchases, and software and service licenses ABOUT YOU You have great people skills and are driven to help: solving people's problems and improving the quality of their day Experience deploying and managing systems such as GSuite, Jamf, Meraki, and other SaaS applications You have the ability to learn quickly and you are comfortable evolving in a dynamic environment You are experienced with assisting remote teams consisting of employees, partners, and vendors You have been in a primary role within an IT organization You have excellent communication and customer service skills --- you work well with people and can put a frustrated user at ease You have exceptional attention to detail, and exemplary ticketing/logging/documentation habits Experience with the US healthcare industry (preferred) Experience with AWS or another cloud provider (preferred) Compliance experience: SOC2, HITRUST, HIPAA (optional) PERKS Forward-thinking, transparent, and inclusive company culture Competitive salary, generous paid time off, learning time off, and paid holidays Comprehensive benefits package including medical, dental & vision Insurance with 100% of monthly premium covered for employees & 80% for dependents 401k with employer match, FSA, HSA, and dependent care options Employee referral bonus program, employee resource groups, and professional development through Udemy Business Carbon Health is a leading national healthcare provider with a mission to make high-quality healthcare accessible to everyone. We offer primary and urgent care to nearly two-thirds of the U.S. Leveraging our unique technology platform, we provide patients with omnichannel care, designed to meet them where they are by delivering care across a variety of access points, including in-person clinics, virtual care and remote patient monitoring (RPM). Carbon Health also focuses on value-based care and other value-add services to employers, health plans, health systems and other ecosystem partners.

Keywords: Carbon Health, Garland , IT Help Desk Support - (West Coast - Remote Friendly), Other , Garland, Texas