REMOTE Customer Advocacy Coordinator

Company: Jobot
Location: Garland
Posted on: May 16, 2022

Job Description:

Cybersecurity company looking for a Remote Customer Advocacy Coordinator to join our growing team!

This Jobot Job is hosted by Susan Hanchett

Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.

Salary $150,000 - $180,000 per year

A Bit About Us

We are a leader in privileged access management, after recently merging two companies to create the most extensive platform in the identity security market, bringing together complementary product capabilities, best-in-class technology, and unmatched expertise to better enable, and protect the modern, hybrid enterprise. We will benefit from a shared commitment to innovation, strengthening of clients' cyber defense, and to assemble leading cybersecurity talent.

Privileged access management, one of the fastest-growing areas in cybersecurity today, is expected to double from $2.2B to $5.4B by 2025 according to KuppingerCole. Organizations struggle to keep up with the complexity of protecting the ever-growing number of privileged accounts created by the business requirements to move more infrastructure and services into the cloud. This cloud-centric business transformation has created more opportunities for cyber-attackers and driven a greater need for better control and compliance around these types of accounts. Backed by the financial strength of TPG Capital, the combined company brings together complimentary product capabilities, best-in-class technology, and unmatched expertise to better enable and protect the modern, hybrid enterprise in an environment defined by ever-increasing, identity-based cyber-attacks.

Why join us?

100% FULLY REMOTE!
401k/Roth matching
Generous PTO
VERY competitive compensation
Privileged access management TAM is expected to grow to $5.4B by 2025
New hires starting every Monday
Backed by TPG Capital
We're passionate problem-solvers doing our part to make the world a safer place
We invest in people who are smart, self-motivated and collaborative
What we offer in return is meaningful work, a culture of innovation and great career progression!
Full benefits effective the 1st of the month after you start

Job Details

Key Responsibilities
Lead the day-to-day implementation of the content challenge in our online community and manage our reference program.
Create strategies to increase customer enrollment
Engage with customers in the platform through activities, events, content, private messages, and discussion boards.
Create compelling, innovative, and rewarding challenges that encourage advocate participation
Ensure rewards are maintained and approved
Employ a customer centric approach to build relationships with our customers
Constantly evaluate successes within the hub, identify new approaches, test, and iterate accordingly
Monitor activity and provide detailed reports to stakeholders demonstrating success

Skills & Requirements
3-5 years proven experience in a similar customer advocacy or customer marketing role
A passionate advocate for customers and building relationship and sharing their stories.
Aptitude for multi-tasking and prioritization in a dynamic, fast-paced environment
Creative thinker who looks for creatives ways to engage our customers and create advocates
Strong writing, editing and verbal communication skills and can drive positive interactions with customers
Background with building and structuring a customer reference program.
You take initiative and make decisions quickly.
Prior experience with Influitive is a plus

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, Garland , REMOTE Customer Advocacy Coordinator, Other , Garland, Texas