Content Quality Assurance Supervisor 2 (Remote)

Company: LinkedIn
Location: Garland
Posted on: June 23, 2022

Job Description:

Company DescriptionEveryone deserves economic opportunity. The opportunity to chase one's dreams and build a better life. The opportunity to provide for loved ones. The opportunity to not just get by, but to thrive. LinkedIn's vision is to create economic opportunity for every member of the global workforce. With nearly 740 million members in over 200 countries and territories, our global reach means we get to make a direct impact on the world's workforce in ways no other company can.Job DescriptionAt LinkedIn, the Content Quality Assurance Supervisor 2 works with key stakeholders on the Content Production team to ensure instructional courses meet and exceed quality expectations as well as work closely with stakeholders to enforce quality standards, and ensure that courses are released on time. The Content Quality Assurance Supervisor 2 will advocate for the member experience, and continually review and assess the testing workflow to implement improvements. This position will supervise a team of QA Specialists, providing feedback, training, mentorship, and guidance.At LinkedIn, we trust each other to do our best work where it works best for us and our teams, and this role can be performed remotely in most locations in the country of employment.Responsibilities:

• Supervise and appraise a team of Content QA Specialists and provide feedback, training, coaching, and other HR related functions
• Develop test plans for content testing of instructional products
• Schedule content testing for internal testing and contracted testing
• Test instructional content to uncover instructional and technical bugs
• Act as the voice of and champion for the quality of instructional training courses
• Validate bug logs and distribute feedback to stakeholders
• Communicate deadlines for bug fixes
• Work with testers and stakeholders to troubleshoot issues
• Drive process and workflow changes to increase product quality and testing efficiency
• Communicate trending issues and propose change through written and verbal reports
• Enforce testing best practices
• Perform final QA review prior to publication of courses
• Take and enforce timely, consistent, and logically sound decisions
• Perform other duties as may be assigned QualificationsBasic qualifications:
  • A minimum of 4 years in Content QA and/or Software QA
  • A minimum of 2 years supervising teams, giving feedback, and coaching employees
  • Bachelor's degree in Computer Science or related technical field or related experience
  • Experience managing contractors and vendor systems Preferred qualifications:
    • Experience leading teams
    • Excellent written and verbal skills
    • Must be able to build partnerships and communicate effectively across teams
    • Extreme attention to detail, analytical approach, and drive to excellence
    • Self-motivated, driven, resourceful, and able to get things done
    • Strong time management, and organizational and planning skills
    • Track record of handling pressure and tight deadlines with professionalism
    • Testing and/or quality assurance certifications
    • Strong understanding in a variety technology and business subjects such as coding languages and professional soft skills
    • Proven ability to research and implement solutions quickly
    • Proven record of advocating for end-user experience and have customer focus
    • Experience working with instructional video content
    • Experience with UAT, Agile, Kanban, Waterfall, and other testing methodologies
    • Proven record of implementing meaningful process change
    • Experience using defect tracking systems to document, log, and manage bugs
    • Strong understanding of video production
    • Understanding of online video formats and online publication best practicesAs required by C.R.S.
      • 8-5-201(2): (Colorado only) The minimum pay for this role is $78,000/yr. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.The total compensation package for this position may also include annual performance bonus, stock and benefits. For additional information, visit: https://careers.linkedin.com/benefitsAdditional InformationEqual Opportunity StatementLinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf. Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
        • Documents in alternate formats or read aloud to you
        • Having interviews in an accessible location
        • Being accompanied by a service dog
        • Having a sign language interpreter present for the interviewA request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.Pay Transparency Policy Statement As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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