Systems Engineer, Customer Success (No Remote Option-Hybrid Work Environment)

Company: Advisor360 -
Location: Garland
Posted on: August 2, 2022

Job Description:

------This is an exciting opportunity for a Systems Engineer, Customer Success to join Advisor360 -'s Customer Success and Operations team. You will share our passion for superior client experience optimization and act as the liaison between our systems and our customers. This is a hands-on opportunity to demonstrate your ability to solve complex problems, provide support for our SaaS offering comprised of best-in-class technologies, and enhance our IT processes and systems.
A360 is a hybrid work environment. 2 days in-office (Weston, MA) and 3 days remote Key responsibilities

• Execute deep troubleshooting and drive resolution of customer issues within scope of client SLAs
• Perform complex triage management, break/fix, and restoration of production service
• Collaborate with the various teams to ensure that problems are resolved effectively and efficiently
• Support existing and modern technologies within our full software stack
• Diagnose and resolve complex hardware, software, and connectivity problems
• Develop and utilize technical tools and scripted solutions to automate and enhance our daily processes
• Participate in on-call rotation with other members of the teamRequirements
  • 5 + years' experience in a Systems Operations, DevOps, or SRE role or demonstrated ability to learn through training, mentorship, and growth
  • 5 + years' hands-on experience with Windows Server Administration, Linux, DNS, MS SQL, WAN/LAN technologies or demonstrated ability to learn through training, mentorship, and growth
  • Bash/PowerShell/Perl/Python or other scripting experience a plus, or demonstrated ability to learn through training, mentorship, and growth
  • Hands-on experience with software development practices and management tools (e.g., Jira, Bitbucket, Confluence, Jenkins, Git, etc.) or demonstrated ability to learn through training, mentorship, and growth
  • Experience with monitoring tools to identify potential failures and support forensic investigation
  • Experience with ITIL and/or similar IT best practice frameworks
  • Experienced customer and technical communication skills About Advisor360 -We're not your typical WealthTech company. Advisor360 - was born out of tens of thousands of pieces of feedback received during the past 20 years from the industry's highest-producing financial advisors. Our software is second to none in creating operational efficiencies, unifying all the systems advisors need to run their businesses. Advisor360 - launched in April 2019 as a new stand-alone technology company from our sister company, Commonwealth Financial Network -, the largest privately held Registered Investment Adviser-independent broker-dealer in the United States. With more than 2,000 independent advisors, Commonwealth is Advisor360 -'s first customer; MassMutual is its second, bringing an additional 9,000 advisors onto the platform.Come grow with us! Advisor360 - is an exciting new venture, combining the nimble and innovative qualities of a start-up with the stability of a mature company. We have a track record of the highest satisfaction ratings by financial advisors in industry-leading publications, as well as a reputation for high workplace quality; for 12 years, as part of the Commonwealth team, we were voted one of the 100 best technology companies to work at by Computerworld. Benefits include a robust bonus plan, PTO, VTO (Volunteer Time Off), free access to vacation homes around the world, 50% 401(k) match, stock appreciation rights, referral bonuses, 80% of HMO premium for individuals and families, life-insurance coverage, short-term and long-term disability coverage, education assistance, flexible spending accounts, and employee assistance programs, just to name a few.Join us on this journey. We believe that diversity drives innovation and so we are building a company where everyone is truly welcome. Everyone is encouraged to bring their unique, authentic selves to work every day. The way we see it, we're here to learn from each other. Are you ready to grow with us?Advisor360 - is an equal opportunity employer that is committed to a diverse workforce.

Keywords: Advisor360 -, Garland , Systems Engineer, Customer Success (No Remote Option-Hybrid Work Environment), Other , Garland, Texas