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Sr Auto Appraiser

Company: USAA
Location: Garland
Posted on: September 22, 2022

Job Description:

Purpose of JobLet's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're over 37,000 strong, working as one to create a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!It is all about learning and growing.Our Sr. Auto Appraiser role may be a new career for you, but the journey is mapped out. Our development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.Job RequirementsWe are currently seeking a dedicated Sr. Auto Appraiser with the desire to work a full time schedule in the DallasFort Worth, Texas market.As a Sr. Auto Appraiser you will independently investigate, evaluate and appraise vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. In this role you will make a difference to our members as you deliver exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy.Within defined guidelines the expectation is Field Appraisers will be deployed to work in the field when a physical inspection is required.Primary Responsibilities:Identifies and manages existing and emerging risks that stem from business activities and the job role.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.Follows written risk and compliance policies, standards, and procedures for business activities.With the use of digital tools, evaluates and appraises high complexity (total loss, total burn, theft recovered, heavy (non-drivable) auto claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and vestigates claim damages including communicating with the insured and third-partiesvendors. May require face-to-face interactions with members and third parties.Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and makes the appropriate, timely system referral.Demonstrates advanced knowledge of P insurance industry products, services, contracts, and internal processessystemsprocedures to ensure compliance.Reviews claimssuppliers for fraud indicators and refers to Special Investigative Unit for handling, if applicable.Maintains accurate and current claim file documentation throughout the claims process for complex claims. Includes mapping of repair plan and timeline for repair.Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.May serve as a subject matter expert representative for disputed claims or trials. Serves as a resource to team members on escalated issues of a routine nature.Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.Explains coverage, assists policyholders with information on repairs and describes the settlement process, setting appropriate expectations. Issues settlement amounts for damages claimed.Supports workload surges andor Catastrophe Operations as needed which may involve volunteering for extended hours. May serve as permanent member of the APD Catastrophe team.Physical Demand Requirements:May require the ability to operate a company vehicle within assigned territory.May require the ability to reach, handle, squat, bend, climb, and keen as needed to complete inspections of damaged vehicles.May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop andor salvage yard environments up to 25% of the time.May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.Minimum Requirements:High School Diploma or General Equivalency Diploma2 years of auto appraising experience.Knowledge of P insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.Preferred Requirements:Ability to travel overnight and for extended periods of time when neededAbility to work CAT Duty when needed-short notice.Ability to balance between Field and Virtual Estimating environmentComfortable working in a fast paced, high productivity virtual estimating environmentThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the pensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: *$54,800.00 - 98,700.00.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.To see details on our outstanding benefits, visit USAA Total Rewards.Relocation assistance is not available for this position.

Keywords: USAA, Garland , Sr Auto Appraiser, Other , Garland, Texas

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