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Corp Systems Support Mgr

Company: TKC Holdings, Inc
Location: Garland
Posted on: November 17, 2022

Job Description:


Are you looking for a career with premium benefits -and the potential for growth? ----

At TKC Holdings, we've created something -special, a better place to work and grow. - Many -employees start just expecting a paycheck but end up -with a rewarding career. - We provide exceptional -training and a clear career path. ---

About This Position

The Manager position is responsible for managing the execution of operational, tactical, and strategic activities on a day to day basis, including technical support for individual tasks. This position is responsible for determining time and resources needed to complete assignments and leads team members in prioritizing and completing assigned tasks and projects. This position is also responsible for people management activities including career planning/support, training, interviewing, hiring, rewarding, disciplining, and performance and salary reviews. The Manager position develops and maintains procedures that support team activities associated with specific area of expertise or responsibility and leads individuals in adhering to and supporting team procedures. -Essential Functions, Duties, and Responsibilities:

Prepares and delivers informal and formal presentations to own team,
department, other IT teams, and business partners.

Proactively seeks training and developmental activities related to the industry and recommends for self and others.

Assists others with identifying career development opportunities and develops training plans for team members.

Provides escalation assistance; recommends potential solutions to issues; follows established escalation procedures; resolves moderately complex issues.

Ensures compliance to and upholds the standards, processes, and procedures.

Defines, develops, communicates, and implements standards, processes, and
procedures for the team. Also assists with defining departmental standards,
processes, and procedures.

Establishes key performance metrics for the team and monitors to ensure compliance of established standards, processes, and procedures. Assists in the development of department metrics.

Acts independently to determine methods and procedures on new or special

Provides guidance and direction to professional individual contributors and/or skilled support individual contributors.

Acts as advisor to department and may become actively involved, as required, to meet schedules and resolve problems.

Creates formal networks involving coordination among groups.

Interacts daily with subordinate and functional peer groups.

Interaction normally requires the ability to gain consensus and cooperation of others from multiple areas/departments.

Collaborates and partners with subordinates and/or functional peer groups.
Collaboration may involve presentation and exchange of information.

Assist in managing outside vendor relationships.

Informally and formally coaches and mentors less senior team members individually or as a group

Supervisory Role: Yes

What You'll Need

Typically requires a Bachelor's degree and six to nine years of related experience OR equivalent combination of education and/or experience.

Ability to successfully pass pre-employment (post offer) Company or Facility background check and drug screening


TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees. - TKC offers a variety of medical plans with:

Prescription Coverage



Life Insurance

Short Term and Long Term Disability

Many more benefits that can be selected to create the right package for you

TKC also understands the importance of work life balance and planning for the future. - To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.

EEO Statement

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: TKC Holdings, Inc, Garland , Corp Systems Support Mgr, Other , Garland, Texas

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